Allina Health’s shift of outpatient lab work to a for-profit company over the past week has been “a disastrous, chaotic mess,” according to a physician union leader who says delayed test results are raising safety concerns.
In July, Allina announced it would transition most outpatient lab work to New Jersey-based Quest Diagnostics, which is one of the nation’s largest lab companies. The switch occurred last Monday and has been riddled with problems, said Dr. Lisa Schweiger, a pediatrician who works at an Allina clinic attached to Cambridge Medical Center in Cambridge, Minn.
There’s been widespread confusion about how to order tests in the new system, Schweiger said, and time-consuming struggles for caregivers as they try to fix mistakes.
Some clinic and urgent care patients are being referred to other locations, including hospital emergency rooms, because there’s no other way to get labs done on a timely basis, she said. Patients are having to wait hours for routine blood draws, prompting many to go home instead and later seek lab-only appointments that are significantly delayed.
The system does not indicate when a provider has ordered lab tests incorrectly, nor does the lab contact the provider to say it was wrong, Schweiger said.
“I just worry about what effect it’s had on some of our patients,” she said. “This is dangerous stuff.”
Allina officials acknowledged the troubles Monday and said they’re working to implement fixes while upholding the health system’s standard of safe, high-quality and accessible care.
“Any complex transition of this size and scale comes with areas to be addressed, and Allina Health and Quest are putting every available resource to restoring the high level of care our patients deserve,” Allina and the lab company said in a joint statement.