Unlike buying most other big-ticket items, a lot can go wrong with appliance purchases. If your new tablet doesn't work, you can just return it and get a replacement. But you can't easily tote your new defective refrigerator back to the store, plus most consumers need help with delivery and installation.
Unfortunately, delivery and installation were the most problematic parts of many transactions, according to customer reviews for nonprofit consumer group Twin Cities Consumers' Checkbook magazine and Checkbook.org. The reviews were based on local surveyed appliance purchasers.
Equally unfortunate, Checkbook found that most stores use fake sale prices to mislead their customers into believing they are getting special deals when, in fact, appliances are on constant sale, and at most stores, buyers are paying too much.
Fortunately, Checkbook has identified some area stores that usually serve their customers well. To help you separate the good stores from the not-so-good ones, through a special arrangement, StarTribune readers can access Checkbook's ratings of local appliance stores for free through March 5 by visiting the website listed below.
Start by deciding on the models you wish to buy
There are a few excellent sources that provide independent buying advice. Consumer Reports regularly evaluates appliances on a range of quality issues, including reliability, and offers advice on the pros and cons of configurations, designs, features and options. The U.S. Department of Energy's Energy Star program provides lists and energy-usage data on certified appliances.
Salespeople can also be fantastic sources of buying advice — but only at stores that employ knowledgeable, helpful staff.
You want sound buying advice, careful and prompt delivery, and a trouble-free installation — but you don't want to pay a steep price for them. Fortunately, you don't have to. Checkbook found that highly rated stores often quote prices as low as, or even lower than, their low-rated competitors.
Don't assume sale prices are low prices
The sale prices at many local stores and on most websites probably aren't special prices at all. Even if the sign says "Save 60%," it's probably meaningless.