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For many businesses these days, it is critical to maintain positive reviews on internet platforms such as Yelp, Facebook and Google. This also means that businesses are exposed to reviews that are false or potentially defamatory. As a defamation attorney, I often get requests to start a defamation lawsuit to get posts taken down. New federal rules that go into effect this fall are meant to protect consumers from fake positive reviews but also place limitations on businesses threatening consumers who make negative, but not provably false, online reviews.
The growing importance of online reviews has created a temptation for businesses to take shortcuts to try to artificially boost their ratings. According to the New York Times, the business of providing fake consumer reviews, likes and testimonials online has become a billion-dollar industry. The Federal Trade Commission (FTC) is cracking down on this practice and recently issued new rules addressing false reviews or testimonials.
The FTC justified the new rules as follows: “Fake reviews and testimonials have polluted the marketplace. They harm the many consumers relying on them to pick products and providers, subverting people’s ability to make informed decisions. They also hurt competitors who work hard to comply with the law.”
The new rule prohibits the following practices, which the FTC now considers as deceptive or unfair trade practices:
• Writing, selling or buying fake or false consumer reviews
• Writing, selling or disseminating fake or false testimonials