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Target-owned Shipt, Eagan's CaringBridge forge partnership

CaringBridge users will be able to more easily navigate Shipt delivery — and their readers will be able to help as well.

August 12, 2021 at 2:25PM
A Shipt worker picks out food at the Edina Target. (Elizabeth Flores, Star Tribune/The Minnesota Star Tribune)

Target's Shipt delivery service has formed a new partnership with Eagan-based CaringBridge in the hopes of helping caregivers quickly secure groceries and drugstore items needed by the family.

About 300,000 people use CaringBridge's website each day to provide health updates about themselves, family members or friends.

Under the new arrangement, users or their readers can navigate from a CaringBridge page to the nonprofit's "Ways to Help" page, link to Shipt's website and order products for home delivery, said Katrina Wallmeyer, senior digital marketing manager for CaringBridge.

CaringBridge users can also create a list of what they need.

The new digital platform between the two firms took two years to develop and underwent a partial soft launch in May, the company said. The nationwide launch was Wednesday.

Shipt requires the purchase of a single-shop pass or an annual membership, which is $99. CaringBridge community members will receive a $20 discount on the membership, the companies said.

Shipt Chief Business Officer Rina Hurst said the new partnership is unusual for her firm because it focuses on an in-depth and long-lasting relationship with a nonprofit and not the traditional for-profit retail establishment.

The arrangement, however, should simplify the lives of caregivers and "spark new connections for any family going through a health journey to ask for and receive instrumental support," Hurst said.

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"It can often be hard for caregivers to ask for help or for their friends and family to know the best way to help them," she said. "CaringBridge is a great tool for those going through a health journey to put different ways for their community to support them all in one place."

Hurst said Shipt has interviewed customers and learned that many identify as a caregiver and have noted that home delivery services offer an important convenience during a stressful time.

"We're excited to partner with Shipt and tap into its network of trusted personal shoppers who we know will go above and beyond to get items delivered to our users," said CaringBridge Chief Executive Tia Newcomer. "Our priority is to ensure no one goes through a health journey alone."

Shipt, which is based in Alabama, has 120 retail partners and offers same-day personal shopping and home delivery services. A sampling of retail partners include Target, CVS, Fresh Thyme Market, Hy-Vee, Lunds & Byerlys, Kowalski's, CVS and Rite-Aid.

To increase awareness about the new Shipt alliance, CaringBridge is hitting social media, e-mailing its website users, installing a promotional ad on its website and inserting three Shipt information tabs on the most-used sections of the CaringBridge website.

In researching whether the new partnership would be welcome, Shipt and CaringBridge conducted interviews to see if the effort might be well received.

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During one interview, Shipt customer Wendy West said the delivery service helped her throughout her mother's illness. Her mom's diet kept changing as medicine altered her ability to eat. West was still able to order meals daily for her mother.

"Having last-minute meals that she could eat was vital," West said.

Wallmeyer. the CaringBridge manager, said she'd like to attract more users like West with the new outreach.

"We hope that up to 10 percent of CaringBridge users will learn more about how to support family caregivers through Shipt and CaringBridge," she said.

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about the writer

about the writer

Dee DePass

Reporter

Dee DePass is an award-winning business reporter covering Minnesota small businesses for the Minnesota Star Tribune. She previously covered commercial real estate, manufacturing, the economy, workplace issues and banking.

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