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The president-elect has appointed two very rich and successful businessmen to make recommendations for efficiency in the federal government. And while the trope of conservative politics that government “can’t get it right” and businesses are more efficient than government agencies is not new, it is not my experience that businesses, especially big businesses, are inherently better functioning than government entities.
Here is a recent example from my experience: Our elderly and forgetful neighbor ran into trouble six weeks ago when her landline phone quit working. A team of neighbors has worked since then to figure out that her account with CenturyLink is active and paid up, and requested help from them to restore her essential service. After dozens of mostly frustrating hours on the phone to CenturyLink call centers with people giving unhelpful responses, and days of watching for technicians who never showed up, six weeks later, she still had no dial tone. During this time, the company clearly showed me that there is no effective coordination among marketing, customer service and repair services — and few people there care.
Alternatively, when I called the Minneapolis Solid Waste & Recycling number on Monday last week, a live human answered without a wait. She listened carefully while I explained that this same forgetful neighbor had mixed in trash in her recycling cart, so the recycling crew has been rightfully refusing it. I asked that she communicate to the trash crew that they should take the contents of the recycling cart just one time to get rid of it, and then we would start fresh to keep the waste streams separate. I knew that this was a tricky ask, considering that the trash truck comes down our street early in the dark and the neighbor’s house number is not well lit. What a relief it was to discover that Minneapolis city staff communicate well with each other and follow through! The mixed trash was gone on Tuesday.
Louise Hotka, Minneapolis
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If Elon Musk and Vivek Ramaswamy really want to solve the problem of “efficiency” in government they must start with themselves. What are they going to do to close the tax breaks and tax loopholes and tax giveaways that allow billionaires like them to avoid paying their fair share in taxes?