Staff Directory 6370610

Jackie Crosby

Reporter | Newsroom
Phone: 612-673-7335

Jackie Crosby is a general assignment business reporter who also writes about workplace issues and aging. She has also covered health care, city government and sports. 

A native of Jacksonville, Fla., she has somehow figured out how to survive the Minnesota winters.
Recent content from Jackie Crosby
Steve Van Hale, a Ramsey County Corrections officer, embraced a life as a living Santa Claus. He died Oct. 3, 2021.

Steve Van Hale, former corrections officer who became 'essence of Santa,' dies at 63

"He was made to be Santa," said his wife, Penny Fastner Van Hale.
Minneapolis police say six carjackings were reported Friday night.

Rash of carjackings reported in south Minneapolis

Minneapolis police say six carjackings were reported Friday night, but it's too soon to know if any of the incidents were related.
Northern Tool + Equipment CEO Suresh Krishna in the retailer’s Burnsville flagship store. He’s with store manager Jordan Kenyon and senior assista

New Northern Tool boss 'ready for the major leagues'

Suresh Krishna plots an aggressive growth strategy as the first outsider to become CEO at the family-owned retail chain.
Otter Tail Power employees worked on lines. The utility plans to shift to more renewable energy sources in the next decade.

Otter Tail Power plans to pull out of North Dakota coal plant

The Fergus Falls-based utility, which serves 137,000 people, pledges to cut carbon emissions from plants it owns by 50% by 2025.
Northern Tool + Equipment has sold off South St. Paul-based Sportman’s Guide along with online retailer Golf Warehouse to a Michigan investment fir

South St. Paul-based Sportsman's Guide sold to Michigan investment firm

Northern Tool + Equipment purchased the Sportsman's Guide along with the Golf Warehouse in 2013 and sold them both to BHG Ventures this week.
Golden Valley home care agency to pay $483K in back wages, damages

Golden Valley home care agency to pay $483K in back wages, damages

Alliance HHC & Nursing Service agreed to the settlement for failing to pay 82 workers overtime.
Minnesota Human Rights Department finds St. Paul dentist engaged in age discrimination

Minnesota Human Rights Department finds St. Paul dentist engaged in age discrimination

Natural Dental owner denies charges, agrees to pay fired business manager $54,000 and take steps to prevent further issues.
Abbott Labs, with headquarters in the Chicago area, has a significant presence Minnesota following the company’s acquisition of St. Jude Medical.

Suit by fired Abbott Labs sales rep claims gender, age discrimination

Abbott Labs denies the claims, laid out in a lawsuit that alleged multiple instances of favoritism toward younger and less-experienced men in the sales of medical devices.
While supply issues weighed on one part of Pentair’s business, the company relied on gains in its consumer solutions unit.

Pentair lifts 2021 profit outlook, shares hit an all-time high

Sales of its consumer solutions division helped power the company through a second quarter dominated by material supply issues.
Terms that Kwame-Ross, Finders created to cut through race discussions

Terms that Kwame-Ross, Finders created to cut through race discussions

Words and behaviors white people use to avoid talking about race, as described by two Augsburg University professors in their training program.
Augsburg Prof. Terrance Kwame-Ross and retired Education Department chairwoman and Prof. Margaret “Peg” Finders developed a workshop to address th

How two colleagues of different races cut through tension at work

One Black, the other white, their own racial tension prompted two college professors to study the ways white people undermine people of color and prevent needed structural change.
Minneapolis-based Spyhouse Coffee Roasters and its six locations have been purchased by a Missouri specialty coffee collective.

Minneapolis' Spyhouse chain sold to Missouri specialty coffee collective

The Minneapolis roaster and its six locations will remain based in the Twin Cities and keep the current leadership.
The Pohlad family’s auto-dealership business, Carousel Motor Group, will open the Twin Cities’ first Ferrari dealership later this month in Golden

Pohlad Cos. to open Ferrari dealership in Twin Cities

The Golden Valley showroom will become just one of 45 Ferrari dealerships in the nation.
Nancy Koo

Nancy Koo, intrepid traveler and Twin Cities executive, dies at 75

In her work as a human resources executive, Nancy Koo was a skilled coach and connector of people. But exploring the world fed her mind…
Allianz is formulating on a hybrid work plan based on what types of work needs to be done where.

Worker expectations change at Minnesota firms as pandemic retreats

The key is seeking balance. Flexible work arrangements depend on the type of job, the workflow and needs of employees.
Two drown, child hospitalized in Minnesota water incidents

Two drown, child hospitalized in Minnesota water incidents

Three incidents came as region's heat wave continues.
As consumers increasingly venture away from home, demand has begun to shift toward services, including restaurant meals. That, plus problems with supp

Minnesota consumers, businesses deal with fast-rising prices

Some believe the fast-rising prices are temporary. Others worry the situation could spiral into something longer lasting.
The ablation catheter manufacturing clean room at Abbott Labs in Plymouth, where workers get COVID-19 tests weekly so they can feel safe working side-

Twin Cities' Abbott Labs tests all its workers for COVID every week

Device maker's experiment is unlike any other, testing all its workers for COVID-19 every week.
Most shoppers at Mall of America still chose to wear masks Friday, the day Gov. Tim Walz lifted the mask mandate for Minnesota.

Minnesota businesses scramble to adjust as mask mandate ends

New CDC guidelines freeing vaccinated people from wearing masks is leading to confusion among some business owners.
Natalie Quiring-Oleson in her home office.

Dear parents: This Minneapolis social worker offers advice on how to talk to your white kids about racism

Natalie Quiring-Oleson considered herself open-minded about race. But George Floyd's killing by Minneapolis police exposed what she calls her "blinds spots" about racism.
Christian Guallpa, a dish washer at Broders’ Pasta Bar in Minneapolis, got a second dose of COVID-19 vaccine from Dr. Abby Houts at a clinic set up

Minnesota companies weigh vaccine mandates for workers

Mandates are too sensitive for governments, but businesses have latitude to impose them.
Andy and Sarah Berg showed off their prototypes of a TikiTainer at right, and a home studio, left, at their Latitude Studios showroom and factory floo

Minnesota couple's new 'adventure': Turning shipping containers into custom studios

A civil engineer and his design-savvy wife launched Latitude Studios to make shipping containers into backyard studios, lakeside hangouts and more.
Cara Dalton prepared early Mother’s Day orders at Flowers by Miss Bertha, which her parents have owned since 1990.

Mother's Day bouquet prices rise as demand outstrips supply at Minnesota florists

Disruptions in supply and transport have led to scarcity and soaring prices.
Many metro officials including Minneapolis Mayor Jacob Frey, St. Paul Mayor Melvin Carter, Minnesota Department of Pubic Safety commissioner John Harr

In early evening, businesses in the Twin Cities scramble to close down

Businesses in the state's three largest counties had just a few hours to close up before a 7 p.m. curfew.
Courtnay Kim has been named the Star Tribune's Assistant Managing Editor for Business.

Star Tribune names Kim to lead business news coverage

Kim has held a wide variety of roles from copy editor to section editor in two decades at the newspaper.
Facebook was one of the first companies to declare it had formalized an executive job as Director of Remote Work. File photo of the parking lot at Fac

As businesses think about the pandemic's end, a new job is emerging: Director of Remote Work

The year away from the office highlighted the need to put someone in charge of supporting remote workers and coordinating a long-term strategy.
At a socially distanced painting class, Tara Tepley, the owner of the Paint Factory in Hutchinson, Minn., asked who had attended one of her classes be

As 'normal' life in Hutchinson returns, businesses tally losses

As the central Minnesota city comes back to life as pandemic restrictions ease and the rollout of vaccines continues, there's optimism for the year ahead amid the wariness.
Prime Therapeutics will consolidate its Twin Cities staff at its Eagan headquarters, shown when it opened in 2018. The office is being reconfigured fo

For businesses, space issues loom as return-to-work gets closer

The grand work-from-home experiment of the past year is giving way to a massive reconfiguration of real estate.Cube farms are being denuded to make way…
JB Hudson jewelers, shown in a 2008 file photo, is being sold to an Iowa-based jewelry retailing family.

Minneapolis' JB Hudson sold to Gunderson's Jewelers of Iowa

While the Hudson name will stay for now, the location of the Minneapolis mainstay will be reviewed after an expected March 31 deal closing, said Gunderson's CEO.
Villaume Industries of Eagan must hire more women as part of an agreement with the Minnesota Department of Human Rights.

Eagan truss and pallet maker to pay $90K over 'blatant gender discrimination'

Eagan company will pay $90,000, agrees to change hiring, training practices.
Dave Bortnem, chief executive of online insurance marketplace Direct Benefits, is planning for a future that will blend the flexibilities of remote wo

How Minnesota companies can make 'hybrid' workplaces work

As more companies consider having remote and office-based employees, leaders are wondering how to play fair.
Dr. Joseph Lee, currently medical director of Hazelden Betty Ford, will become its CEO in June. (Provided by Hazelden)

Hazelden Betty Ford promoting its medical director to chief executive

Dr. Joseph Lee — who will be the first physician and person of color to lead the addiction treatment organization — specializes in child and adolescent addiction.
Herbivorous Butcher co-owners, and siblings, Aubry and Kale Walch in their Minneapolis store in 2019.

Herbivorous Butcher prevails in trademark fight with Nestle over 'vegan butcher'

Sibling owners of the Minneapolis shop are glad the battle is over and all vegan butchers can now use the term.
Medica Executive Vice President Geoff Bartsh, left, and Medica Chief Operating Officer Rob Geyer, photographed near the corner of University and Lexin

Out of riots and rubble, Medica brings 50 jobs to new St. Paul office

Response to Floyd's death moved execs of health plan to take steps to combat disparities with St. Paul call center
Many business leaders and workers are eager to return to the office. But a growing number of companies have decided to shift permanently to remote wor

Why some Minnesota companies are ditching the office and going remote, forever

New model has upsides when location's irrelevant.
Yearend data showed the number of passenger flying through Minneapolis-St. Paul International Airport fell 62% in 2020. File photo of the Snoopy pilot

Air travel at MSP plunges 62% in pandemic year, largest drop in history

Before the pandemic, MSP had 10 consecutive years of passenger growth, and was on pace to hit a new record in 2020.
Emergency Room physician Dr. Mohammed I. Hussain seen in May just inside the entrance to CentraCare Health in Monticello. The spring stressed hospital

Minnesota nonprofits getting creative to crawl out of COVID-19 financial hole

The coronavirus has wreaked havoc for the nonprofit world, from large health systems to small arts and social service agencies and colleges. These organizations must now figure out how to rebuild after vaccines allow public spaces to open and people form new habits.
Paula Storsteen is a vice president and leader of the interior design department at HGA Architects and Engineers.

Minneapolis workplace strategist shares her thoughts on the post-COVID workplace

An interior designer and workplace strategist says the work-from-home experiment has focused attention on what people appreciate about this option, what they miss about the office and the importance of social connectivity to both.
Anytrea Baker, who worked in food service for the Minneapolis Public Schools for a decade, died Dec. 10, 2020. She was 45.

Anytrea Baker, upbeat 'lunch lady' in Minneapolis schools, dies at 45

Anytrea Baker served up heaping portions of smiles and encouragement along with her school cafeteria meals.In a decade with the Minneapolis Public Schools as an…
In-home child provider Kim Mueller, right, participated in a music session in which she hired Cindi Gervais, cq, left, of “Growing with Music,” as

Minnesota's child care providers await federal COVID relief funds as they fight to stay open

The state expects to receive $137 million in aid from the latest federal pandemic relief package.
Jeffrey Scott, who owns ME & I Fitness in north Minneapolis, said shutdowns are hurting small gyms like his.

Minnesota's fitness industry pushes officials to reopen gyms

With Minnesota's 800 gyms closed at least through next week — and Gov. Tim Walz expected on Monday to say whether they will stay closed into January — many other fitness club owners and operators fear long-term damage.
Amazon’s Shakopee distribution center has 1,500 workers with ties to 64 countries. Flags in the entryway represent some of them.

Amazon employees in Minnesota are building bridges to a more diverse management team

A group started by Somali managers at Amazon has helped more East Africans land top jobs and bridge cultural misunderstandings.
Insurance claims adjuster Teressa Petersen recently signed up for co-working space at the Reserve in Roseville.

Work from home brings new freedom, new distractions and new definition of 'the office'

At businesses around the Twin Cities and Minnesota, the adjustments are ongoing.
Black Friday shoppers file into Best Buy for the electronics retailer's early 5 a.m. opening Friday in Richfield.

Twin Cities customers still shopped on Black Friday — just not as many as past years

With a rise in COVID-19 cases across the country, numerous big box stores like Twin Cities-based Target and Best Buy decided to close this Thanksgiving and offer their sales early online and in stores to discourage large crowds visiting stores on Black Friday.
Bari Gordon

Bari Gordon, a baker and teacher of frosting masterpieces, dies at 77

Bari Gordon believed there was nothing quite so special as a one-of-a-kind cake. With an artist's eye and a bottomless urge to experiment in the…
Benjamin Allen, a warehouse manager for All Energy Solar in River Falls, Wis., where he took a selfie after he voted. St. Paul-based All Energy Solar

Businesses in Minnesota, around U.S. make it easier for employees to vote

Companies allow time off, provide information.
Target's headquarters and retail store on Nicollet Mall in Minneapolis.

Target HQ employees won't go back downtown until June 2021

Target is downtown Minneapolis' largest employer, with more than 8,500 corporate employees. The company is working on a long-term model that will combine telecommuting with remote work, executives said.

NovuHealth and Revel Health merge to create formidable wellness platform for insurers

The combined company will work with some of the largest health insurance firms.
Kody Karschnik, an engineer in research and development at Sleep Number, walked through the darkened office on his floor.

Twin Cities downtowns on hold as big employers monitor coronavirus

A vast ecosystem of businesses and people who support office workers remains disrupted. For the people who come into their offices, the experience is strange on many levels.
A Boston Scientific worker operated one of the stations in the robotic assembly process in Arden Hills in 2016. The company is one of a handful that h

Minnesota prods firms to share jobs rather than lay off workers

Businesses and employees alike support the program, and it's one of the few economic stimulus tools about which Republicans and Democrats can agree. But so far, this deal-sweetener hasn't drawn more takers in Minnesota or elsewhere. The take-up rate nationally now hovers around 1%.
Carlo Castillejos

Carlo Castillejos, a builder of social bridges, dies at 44

Raised in Fridley after his parents moved from their native Philippines, Castillejos had a winning smile that could disarm anyone.
Kevin Saunders is the driving force UpWorks, a Minneapolis organization serving adults who have been in addiction treatment, prison or other transitio

Minneapolis nonprofit helps folks who are starting over figure out 'next step'

UpWorks minister works with people fresh out of addiction treatment, prison or other residential care programs.
As young adults fuel a surge in new coronavirus cases across Minnesota, they're making it increasingly difficult for contact tracers to keep up. Above

COVID-19 surge in young adults a challenge for contact tracers

More than 924 COVID-19 cases this summer have been tied to two dozen bars and restaurants. The median age in those cases is between 23 and 24.
Wallace and Victoria Nabaa say they could not have kept up with bills without the $600 jobless benefit, which just expired.

Laid-off Minnesotans face a financial cliff with end of extra $600 payments

About one-sixth of the state's workforce are among the Americans whose immediate future is tied up in the battle about how to rescue the U.S. economy.
Crixell Shell, left, and Donna Minter joined forces through Minnesota Peacebuilding Leadership Institute. “People need the language” to talk about

Minnesota institute at 'epicenter' of training on racial restorative justice

Requests for training from Minnesota Peacebuilding Leadership Institute have skyrocketed since the death of George Floyd.
Out on a Limb Dance Theater Company and School director Amber Keeley took the temperature of dancer Olivia Brockman, 15, before a class. The school ha

Getting your hair cut or heading to the gym? Get ready to sign a waiver

Lawyers don't advise relying on waiver forms, but they're popping up amid the pandemic, asking customers not to sue if they get sick.
Otis Zanders is president and CEO of Ujamaa Place in St. Paul, a social-services program aimed at helping black men who often have criminal records to

Pandemic setback to St. Paul program that has been helper to black men on the margins

Otis Zanders’ work wasn’t easy to begin with. As chief executive of Ujamaa Place, he oversees a sweeping social-service program in St. Paul…
Shawn Lewis helped connect Lisa Bryant to her new job, and crack a “closed system” in hiring.

Will this be the moment businesses get serious about racial bias in hiring?

George Floyd's death and its aftermath has become a moment of workplace reckoning.
The state economic development agency will pay for Minnesotans to take online courses via the Coursera platform, shown here.

Out of work? Looking for a better job? The state will pay for online classes

Residents must enroll by Sept. 30 for online classes paid for by the state.
As businesses reopen from COVID-19 shutdowns, employers can’t force workers to return, but they could fire or discipline those who don’t. And for

Furloughed workers don't have much recourse if they fear returning to work

But job protections do exist for those with health conditions or who report workplace hazards.
Chuck Runyon, CEO of Anytime Fitness.

Minnesota fitness centers add marketing muscle in effort to reopen

Industry contends it can work within health guidelines to contain spread of coronavirus.
Hundreds of volunteers showed up to clean up along University Avenue, organized by Hamline Midway Coalition.

Twin Cities businesses reel from nights of violence while on guard for more

Hundreds of buildings have been damaged by rioters, looters.
Jason Nichols, left, facilities operation manager at Life Time, and Jennifer McKeon, right, facilities operations national manager at Life Time, disin

Minnesota fitness execs shocked by Walz decision to keep gyms closed

"They didn't have any great reasoning for their decisions," said the chief executive of Anytime Fitness.
Parasole's Burger Jones, which opened near Bde Maka Ska in Minneapolis in 2009, will be close after the company's landlord decided to pursue a differe

Burger Jones won't reopen near Bde Maka Ska in Minneapolis

But Parasole plans to open its other restaurants for takeout and curbside pickup next week.
Stylist Penelope Burau at Salon Concepts in Chanhassen has rescheduled customers several times in anticipation that hair salons will reopen in Minneso

For Minnesota businesses left in limbo, June 1 is the next date

The shutdown order still hangs over hair stylists, fitness centers and others whose work is still deemed too risky.
Annie Durst, left, a bartender at the Chaska VFW who is currently out of work, is still waiting for her stimulus check and is upset she won’t get $5

Many endure frustrating wait for much-needed stimulus check

Congress in late March earmarked $300 billion in direct payouts to Americans hit by the coronavirus pandemic, providing tax-free rebates to help buy groceries and pay rent. But millions are still waiting.
“I do believe we should be closed, and we may lose our business,” said Sara Pollmann, owner of Zellas Restaurant in Hutchinson, Minn., where she w

Small-town Minnesota tries to balance lives and livelihoods

As Gov. Tim Walz begins to relax restrictions on some businesses and return as many as 100,000 Minnesotans to work in the week ahead, the calculus of gently reopening the state's economy has begun.
Two Inlets Resort owners James and Kayla Daigle, with their children Jameson and Hadley.

Business leaders say Walz's next move could make or break them

The Star Tribune last week interviewed decisionmakers in businesses around the state about when and how to start the next chapter of the crisis.
Eric Gibson, chief executive of Indigo Signworks in Chanhassen, stands within the taped recommended distancing lines they have put at work stations.

This Minnesota business got back to work but it wasn't business-as-usual

New workplace protections abound at Indigo Signworks, which brought workers back on Monday.
Tim Peterman, CEO of iMedia Brands, formerly Evine and the parent company of ShopHQ.

ShopHQ gets $4M infusion from Invicta as losses swell

The announcement came amid deepening financial strains and uncertainty from the coronavirus
Christina and Mike Goetz of Independence are juggling busy careers and family duties as they adjust to working from home, remote schooling with their

For a Twin Cities family of six, life has become a hazy frenzy

The past four weeks have been busy for Minnesota families, and many now realize it's a long way from ending.
Tim Peterman, chief executive of Shop HQ, in a file photo taken at the company's studios in Eden Prairie last year. The home shopping channel cut anot

ShopHQ cites virus as it slashes another 152 jobs

Host Laura Duffek is among those let go at Eden Prairie-based TV shopping network.
Gov. Tim Walz, right, gave Attorney General Keith Ellison authority to look into price gouging on items needed for the health and welfare of Minnesota

Profiteering off the pandemic? Minn. officials 'are coming after you'

Minnesota has no law against price gouging, but the widening coronavirus pandemic has led to an unprecedented number of complaints and actions by state officials against businesses seeking "unconscionably excessive" profit.
Business consultant Karen DeYoung held a video conference with her staff from her kitchen. She said she’s has connected with other small business ow

Some tips now that Minnesota is mostly a telecommuting state

Workers, businesses adapt to landscape of technology overload, isolation, child care demands and anxiety of the unknown.
Gov. Tim Walz spoke to the state of Minnesota in a livestream video Wednesday.

Minnesota businesses praise flexibility in Gov. Tim Walz's stay-at-home order

As some companies retool, that definition could change; others may challenge status.