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Jackie Crosby

Reporter | Newsroom
Phone: 612-673-7335

Jackie Crosby is a general assignment business reporter who also writes about workplace issues and aging. She has also covered health care, city government and sports. 

A native of Jacksonville, Fla., she has somehow figured out how to survive the Minnesota winters.
Recent content from Jackie Crosby
Many metro officials including Minneapolis Mayor Jacob Frey, St. Paul Mayor Melvin Carter, Minnesota Department of Pubic Safety commissioner John Harr

In early evening, businesses in the Twin Cities scramble to close down

Businesses in the state's three largest counties had just a few hours to close up before a 7 p.m. curfew.
Courtnay Kim has been named the Star Tribune's Assistant Managing Editor for Business.

Star Tribune names Kim to lead business news coverage

Kim has held a wide variety of roles from copy editor to section editor in two decades at the newspaper.
Facebook was one of the first companies to declare it had formalized an executive job as Director of Remote Work. File photo of the parking lot at Fac

As businesses think about the pandemic's end, a new job is emerging: Director of Remote Work

The year away from the office highlighted the need to put someone in charge of supporting remote workers and coordinating a long-term strategy.
At a socially distanced painting class, Tara Tepley, the owner of the Paint Factory in Hutchinson, Minn., asked who had attended one of her classes be

As 'normal' life in Hutchinson returns, businesses tally losses

As the central Minnesota city comes back to life as pandemic restrictions ease and the rollout of vaccines continues, there's optimism for the year ahead amid the wariness.
Prime Therapeutics will consolidate its Twin Cities staff at its Eagan headquarters, shown when it opened in 2018. The office is being reconfigured fo

For businesses, space issues loom as return-to-work gets closer

The grand work-from-home experiment of the past year is giving way to a massive reconfiguration of real estate.Cube farms are being denuded to make way…
JB Hudson jewelers, shown in a 2008 file photo, is being sold to an Iowa-based jewelry retailing family.

Minneapolis' JB Hudson sold to Gunderson's Jewelers of Iowa

While the Hudson name will stay for now, the location of the Minneapolis mainstay will be reviewed after an expected March 31 deal closing, said Gunderson's CEO.
Villaume Industries of Eagan must hire more women as part of an agreement with the Minnesota Department of Human Rights.

Eagan truss and pallet maker to pay $90K over 'blatant gender discrimination'

Eagan company will pay $90,000, agrees to change hiring, training practices.
Dave Bortnem, chief executive of online insurance marketplace Direct Benefits, is planning for a future that will blend the flexibilities of remote wo

How Minnesota companies can make 'hybrid' workplaces work

As more companies consider having remote and office-based employees, leaders are wondering how to play fair.
Dr. Joseph Lee, currently medical director of Hazelden Betty Ford, will become its CEO in June. (Provided by Hazelden)

Hazelden Betty Ford promoting its medical director to chief executive

Dr. Joseph Lee — who will be the first physician and person of color to lead the addiction treatment organization — specializes in child and adolescent addiction.
Herbivorous Butcher co-owners, and siblings, Aubry and Kale Walch in their Minneapolis store in 2019.

Herbivorous Butcher prevails in trademark fight with Nestle over 'vegan butcher'

Sibling owners of the Minneapolis shop are glad the battle is over and all vegan butchers can now use the term.
Medica Executive Vice President Geoff Bartsh, left, and Medica Chief Operating Officer Rob Geyer, photographed near the corner of University and Lexin

Out of riots and rubble, Medica brings 50 jobs to new St. Paul office

Response to Floyd's death moved execs of health plan to take steps to combat disparities with St. Paul call center
Many business leaders and workers are eager to return to the office. But a growing number of companies have decided to shift permanently to remote wor

Why some Minnesota companies are ditching the office and going remote, forever

New model has upsides when location's irrelevant.
Yearend data showed the number of passenger flying through Minneapolis-St. Paul International Airport fell 62% in 2020. File photo of the Snoopy pilot

Air travel at MSP plunges 62% in pandemic year, largest drop in history

Before the pandemic, MSP had 10 consecutive years of passenger growth, and was on pace to hit a new record in 2020.
Emergency Room physician Dr. Mohammed I. Hussain seen in May just inside the entrance to CentraCare Health in Monticello. The spring stressed hospital

Minnesota nonprofits getting creative to crawl out of COVID-19 financial hole

The coronavirus has wreaked havoc for the nonprofit world, from large health systems to small arts and social service agencies and colleges. These organizations must now figure out how to rebuild after vaccines allow public spaces to open and people form new habits.
Paula Storsteen is a vice president and leader of the interior design department at HGA Architects and Engineers.

Minneapolis workplace strategist shares her thoughts on the post-COVID workplace

An interior designer and workplace strategist says the work-from-home experiment has focused attention on what people appreciate about this option, what they miss about the office and the importance of social connectivity to both.
Anytrea Baker, who worked in food service for the Minneapolis Public Schools for a decade, died Dec. 10, 2020. She was 45.

Anytrea Baker, upbeat 'lunch lady' in Minneapolis schools, dies at 45

Anytrea Baker served up heaping portions of smiles and encouragement along with her school cafeteria meals.In a decade with the Minneapolis Public Schools as an…
In-home child provider Kim Mueller, right, participated in a music session in which she hired Cindi Gervais, cq, left, of “Growing with Music,” as

Minnesota's child care providers await federal COVID relief funds as they fight to stay open

The state expects to receive $137 million in aid from the latest federal pandemic relief package.
Jeffrey Scott, who owns ME & I Fitness in north Minneapolis, said shutdowns are hurting small gyms like his.

Minnesota's fitness industry pushes officials to reopen gyms

With Minnesota's 800 gyms closed at least through next week — and Gov. Tim Walz expected on Monday to say whether they will stay closed into January — many other fitness club owners and operators fear long-term damage.
Amazon’s Shakopee distribution center has 1,500 workers with ties to 64 countries. Flags in the entryway represent some of them.

Amazon employees in Minnesota are building bridges to a more diverse management team

A group started by Somali managers at Amazon has helped more East Africans land top jobs and bridge cultural misunderstandings.
Insurance claims adjuster Teressa Petersen recently signed up for co-working space at the Reserve in Roseville.

Work from home brings new freedom, new distractions and new definition of 'the office'

At businesses around the Twin Cities and Minnesota, the adjustments are ongoing.
Black Friday shoppers file into Best Buy for the electronics retailer's early 5 a.m. opening Friday in Richfield.

Twin Cities customers still shopped on Black Friday — just not as many as past years

With a rise in COVID-19 cases across the country, numerous big box stores like Twin Cities-based Target and Best Buy decided to close this Thanksgiving and offer their sales early online and in stores to discourage large crowds visiting stores on Black Friday.
Bari Gordon

Bari Gordon, a baker and teacher of frosting masterpieces, dies at 77

Bari Gordon believed there was nothing quite so special as a one-of-a-kind cake. With an artist's eye and a bottomless urge to experiment in the…
Benjamin Allen, a warehouse manager for All Energy Solar in River Falls, Wis., where he took a selfie after he voted. St. Paul-based All Energy Solar

Businesses in Minnesota, around U.S. make it easier for employees to vote

Companies allow time off, provide information.
Target's headquarters and retail store on Nicollet Mall in Minneapolis.

Target HQ employees won't go back downtown until June 2021

Target is downtown Minneapolis' largest employer, with more than 8,500 corporate employees. The company is working on a long-term model that will combine telecommuting with remote work, executives said.

NovuHealth and Revel Health merge to create formidable wellness platform for insurers

The combined company will work with some of the largest health insurance firms.
Kody Karschnik, an engineer in research and development at Sleep Number, walked through the darkened office on his floor.

Twin Cities downtowns on hold as big employers monitor coronavirus

A vast ecosystem of businesses and people who support office workers remains disrupted. For the people who come into their offices, the experience is strange on many levels.
A Boston Scientific worker operated one of the stations in the robotic assembly process in Arden Hills in 2016. The company is one of a handful that h

Minnesota prods firms to share jobs rather than lay off workers

Businesses and employees alike support the program, and it's one of the few economic stimulus tools about which Republicans and Democrats can agree. But so far, this deal-sweetener hasn't drawn more takers in Minnesota or elsewhere. The take-up rate nationally now hovers around 1%.
Carlo Castillejos

Carlo Castillejos, a builder of social bridges, dies at 44

Raised in Fridley after his parents moved from their native Philippines, Castillejos had a winning smile that could disarm anyone.
Kevin Saunders is the driving force UpWorks, a Minneapolis organization serving adults who have been in addiction treatment, prison or other transitio

Minneapolis nonprofit helps folks who are starting over figure out 'next step'

UpWorks minister works with people fresh out of addiction treatment, prison or other residential care programs.
As young adults fuel a surge in new coronavirus cases across Minnesota, they're making it increasingly difficult for contact tracers to keep up. Above

COVID-19 surge in young adults a challenge for contact tracers

More than 924 COVID-19 cases this summer have been tied to two dozen bars and restaurants. The median age in those cases is between 23 and 24.
Wallace and Victoria Nabaa say they could not have kept up with bills without the $600 jobless benefit, which just expired.

Laid-off Minnesotans face a financial cliff with end of extra $600 payments

About one-sixth of the state's workforce are among the Americans whose immediate future is tied up in the battle about how to rescue the U.S. economy.
Crixell Shell, left, and Donna Minter joined forces through Minnesota Peacebuilding Leadership Institute. “People need the language” to talk about

Minnesota institute at 'epicenter' of training on racial restorative justice

Requests for training from Minnesota Peacebuilding Leadership Institute have skyrocketed since the death of George Floyd.
Out on a Limb Dance Theater Company and School director Amber Keeley took the temperature of dancer Olivia Brockman, 15, before a class. The school ha

Getting your hair cut or heading to the gym? Get ready to sign a waiver

Lawyers don't advise relying on waiver forms, but they're popping up amid the pandemic, asking customers not to sue if they get sick.
Otis Zanders is president and CEO of Ujamaa Place in St. Paul, a social-services program aimed at helping black men who often have criminal records to

Pandemic setback to St. Paul program that has been helper to black men on the margins

Otis Zanders’ work wasn’t easy to begin with. As chief executive of Ujamaa Place, he oversees a sweeping social-service program in St. Paul…
Shawn Lewis helped connect Lisa Bryant to her new job, and crack a “closed system” in hiring.

Will this be the moment businesses get serious about racial bias in hiring?

George Floyd's death and its aftermath has become a moment of workplace reckoning.
The state economic development agency will pay for Minnesotans to take online courses via the Coursera platform, shown here.

Out of work? Looking for a better job? The state will pay for online classes

Residents must enroll by Sept. 30 for online classes paid for by the state.
As businesses reopen from COVID-19 shutdowns, employers can’t force workers to return, but they could fire or discipline those who don’t. And for

Furloughed workers don't have much recourse if they fear returning to work

But job protections do exist for those with health conditions or who report workplace hazards.
Chuck Runyon, CEO of Anytime Fitness.

Minnesota fitness centers add marketing muscle in effort to reopen

Industry contends it can work within health guidelines to contain spread of coronavirus.
Hundreds of volunteers showed up to clean up along University Avenue, organized by Hamline Midway Coalition.

Twin Cities businesses reel from nights of violence while on guard for more

Hundreds of buildings have been damaged by rioters, looters.
Jason Nichols, left, facilities operation manager at Life Time, and Jennifer McKeon, right, facilities operations national manager at Life Time, disin

Minnesota fitness execs shocked by Walz decision to keep gyms closed

"They didn't have any great reasoning for their decisions," said the chief executive of Anytime Fitness.
Parasole's Burger Jones, which opened near Bde Maka Ska in Minneapolis in 2009, will be close after the company's landlord decided to pursue a differe

Burger Jones won't reopen near Bde Maka Ska in Minneapolis

But Parasole plans to open its other restaurants for takeout and curbside pickup next week.
Stylist Penelope Burau at Salon Concepts in Chanhassen has rescheduled customers several times in anticipation that hair salons will reopen in Minneso

For Minnesota businesses left in limbo, June 1 is the next date

The shutdown order still hangs over hair stylists, fitness centers and others whose work is still deemed too risky.
Annie Durst, left, a bartender at the Chaska VFW who is currently out of work, is still waiting for her stimulus check and is upset she won’t get $5

Many endure frustrating wait for much-needed stimulus check

Congress in late March earmarked $300 billion in direct payouts to Americans hit by the coronavirus pandemic, providing tax-free rebates to help buy groceries and pay rent. But millions are still waiting.
“I do believe we should be closed, and we may lose our business,” said Sara Pollmann, owner of Zellas Restaurant in Hutchinson, Minn., where she w

Small-town Minnesota tries to balance lives and livelihoods

As Gov. Tim Walz begins to relax restrictions on some businesses and return as many as 100,000 Minnesotans to work in the week ahead, the calculus of gently reopening the state's economy has begun.
Two Inlets Resort owners James and Kayla Daigle, with their children Jameson and Hadley.

Business leaders say Walz's next move could make or break them

The Star Tribune last week interviewed decisionmakers in businesses around the state about when and how to start the next chapter of the crisis.
Eric Gibson, chief executive of Indigo Signworks in Chanhassen, stands within the taped recommended distancing lines they have put at work stations.

This Minnesota business got back to work but it wasn't business-as-usual

New workplace protections abound at Indigo Signworks, which brought workers back on Monday.
Tim Peterman, CEO of iMedia Brands, formerly Evine and the parent company of ShopHQ.

ShopHQ gets $4M infusion from Invicta as losses swell

The announcement came amid deepening financial strains and uncertainty from the coronavirus
Christina and Mike Goetz of Independence are juggling busy careers and family duties as they adjust to working from home, remote schooling with their

For a Twin Cities family of six, life has become a hazy frenzy

The past four weeks have been busy for Minnesota families, and many now realize it's a long way from ending.
Tim Peterman, chief executive of Shop HQ, in a file photo taken at the company's studios in Eden Prairie last year. The home shopping channel cut anot

ShopHQ cites virus as it slashes another 152 jobs

Host Laura Duffek is among those let go at Eden Prairie-based TV shopping network.
Gov. Tim Walz, right, gave Attorney General Keith Ellison authority to look into price gouging on items needed for the health and welfare of Minnesota

Profiteering off the pandemic? Minn. officials 'are coming after you'

Minnesota has no law against price gouging, but the widening coronavirus pandemic has led to an unprecedented number of complaints and actions by state officials against businesses seeking "unconscionably excessive" profit.
Business consultant Karen DeYoung held a video conference with her staff from her kitchen. She said she’s has connected with other small business ow

Some tips now that Minnesota is mostly a telecommuting state

Workers, businesses adapt to landscape of technology overload, isolation, child care demands and anxiety of the unknown.
Gov. Tim Walz spoke to the state of Minnesota in a livestream video Wednesday.

Minnesota businesses praise flexibility in Gov. Tim Walz's stay-at-home order

As some companies retool, that definition could change; others may challenge status.

Parasole restaurants shutting down, laying off 1,100 workers

Final paychecks will come March 23. Future uncertain.
Sharon Scharf is a vice president at CSDZ, an insurance company that works with construction firms to help them manage risk, safety capabilities, empl

What businesses need to do now because of coronavirus

Designate someone to think ahead and develop a cohesive, consistent communication plan.
Shelves at a Target store in St. Louis Park were empty of toilet paper and hand sanitizer on Saturday.

Minnesota employers need to think past hand sanitizer to protect workplaces from coronavirus' effects

Companies are drawing up contingency plans. But the nitty-gritty can get complicated quickly.
Manufacturing activity in Minnesota and the Midwest slowed in February as parts shipments were constrained by coronavirus.

Impact of coronavirus arrives on doorstep of Minnesota companies

Surveys show virus has caused supply slowdown
Shoppers were at the Mall of America Christopher & Banks store on Black Friday.

Christopher & Banks' holiday sales boost 'validation' of turnaround plan

Preliminary results indicate a 4.5% increase from last year.
Marjory Holly

Marjory Holly, who fought off crack dealers and prostitutes to save historic homes along I-35W in Minneapolis, dies at 80

"At a time when her friends were fleeing to the suburbs and giving up on the city, we were there to stick it out," daughter Mercedes Austin said.
Julie Seydel took care of the children at her home daycare, Friday, September 20, 2019 in Andover, MN.. Seydel, who has worked as a daycare provider f

Are Minnesota's day-care costs really the highest in the nation?

Policy experts agree that child care is expensive here. But averages can be misleading, they say, and Minnesota may not be the outlier so often portrayed.
Investor Paul Mooty brought Faribault Woolen Mill back to life in 2011. Now he’s ready to pass it on to a new investment team.

Faribault Woolen Mill's Paul Mooty ready to pass on historic company to new CEO

Paul Mooty owes it all to a former worker at the shuttered Faribault Woolen Mill, who in 2011 convinced him that the historic plant with…
Mogwai Collaborative, which opened in Mankato in 2018, has partnered with five other coworking spaces in southern Minnesota to create a “pa

Southern Minnesota co-working businesses join forces

Passport program gives members access to office space in Mankato, Austin, Rochester, Red Wing, Winona and Pine Island.
A doctor takes a swab from a woman to test for the COVID-19 virus at a fever clinic in Yinan county in eastern China’s Shandong province on Wednesda

Target, Best Buy could be hit by supply disruptions because of coronavirus

Minnesota companies are scrambling to shift as suppliers struggle to ramp up production because of the epidemic.
"We believe television retailing customers prefer predictable routines of watching shows with their favorite hosts, their favorite categories and at t

Eden Prairie's ShopHQ has another management shakeup, announces programming changes

A senior executive at Eden Prairie-based ShopHQ has been let go, and the cable-shopping channel has undergone a broader organizational restructuring, a move leaders said…
A strike by nurses at Allina Health in 2016 brought thousands of pickets around Abbott Northwestern in Minneapolis.

Unions shrinking but Minnesota worker activism is alive and well

The locals in Minnesota have also held several unionization votes and continue to be vocal.
The Faribault Woolen Mill Co. plans to add more apparel and accessories. Faribault is one of two woolen manufacturers in America.

Faribault Woolen Mill gets new CEO, infusion of cash

Historic Faribault company regained its footing. New leadership hopes to give it staying power.
Debbie Donovan spends mornings working as a Lyft driver (and loves it) after leaving a technology job.

Gig economy fits changing expectations of growing number of Twin Cities workers

State sees growth in temporary contract jobs that coincides with shift in mind-set.
Casey Shultz wants to make Beta.MN the go-to place for early-business founders and first-time founders across Minnesota.

New Beta.MN leader seeks a bigger tent for Minnesota startups

"I always keep coming back to startups and entrepreneurs," Casey Shultz says.
Best Buy CEO Corie Barry greeted employees and then customers as the the Richfield Best Buy store opened on Thanksgiving.

Best Buy investigation highlights workplace romance policies in the era of MeToo

Workplace-behavior policies haven't caught up with social expectations.
Theresa Carter, right, who started a petition calling for Target to end use of plastic bags, along with supporters delivered her petitions in December

Why aren't Target, Whole Foods charging for plastic bags in Minneapolis?

Retailers are adjusting to a new rule in the city, and have a few months before penalties kick in.
Best Buy's board is looking into an anonymously-written letter questioning a relationship that CEO Corie Barry, shown in a file photo on Thanksgiving

Best Buy board investigates CEO Barry over relationship allegation

The review was sparked by an anonymous letter signed "We are Best Buy" that purported to represent "a group of employees."
Among Twin Cities workplace trends as we enter the 2020s: Nearly half of the area's professionals say they'd be willing to move for a job with better

Stressed at work? Feeling underpaid or ignored? Employees still have leverage in 2020

Welcome to the start of a new year at work, where unemployment remains low and employees — in theory — have leverage to call the…
After the holidays, many consumers are dealing with returns, travel delays and service contracts.

'Your call is important to us': Not really, University of Minnesota study shows

Research from the U posits that many businesses intentionally make it hard for consumers to complain — and it works.
A UPS driver prepares to deliver packages.

Despite high hopes, still no windfall for Minnesotans from online retailers' sales tax

While Minnesota raked in about $10.9 million a month, other states didn't see big gains.
Theresa Carter, right, who started a petition on calling for the retail giant Target to end its use of plastic bags, along with supporters

Petition with more than 450K signatures asks Target to ban plastic bags

The petition, delivered to Target's headquarters, is's largest environmental petition in 2019, an official for the site said.
Target, like the rest of the retail sector, expects returns to be up this year.

Returns the new normal for Target, Best Buy and the rest of retail

Retailers battle to raise the ante in the exchange, return game