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Jackie Crosby

Reporter | Newsroom
Phone: 612-673-7335

Jackie Crosby is a general assignment business reporter who also writes about workplace issues and aging. She has also covered health care, city government and sports. 

A native of Jacksonville, Fla., she has somehow figured out how to survive the Minnesota winters.
Recent content from Jackie Crosby
Steve Van Hale, a Ramsey County Corrections officer, embraced a life as a living Santa Claus. He died Oct. 3, 2021.

Steve Van Hale, former corrections officer who became 'essence of Santa,' dies at 63

"He was made to be Santa," said his wife, Penny Fastner Van Hale.
Minneapolis police say six carjackings were reported Friday night.

Rash of carjackings reported in south Minneapolis

Minneapolis police say six carjackings were reported Friday night, but it's too soon to know if any of the incidents were related.
Northern Tool + Equipment CEO Suresh Krishna in the retailer’s Burnsville flagship store. He’s with store manager Jordan Kenyon and senior assista

New Northern Tool boss 'ready for the major leagues'

Suresh Krishna plots an aggressive growth strategy as the first outsider to become CEO at the family-owned retail chain.
Otter Tail Power employees worked on lines. The utility plans to shift to more renewable energy sources in the next decade.

Otter Tail Power plans to pull out of North Dakota coal plant

The Fergus Falls-based utility, which serves 137,000 people, pledges to cut carbon emissions from plants it owns by 50% by 2025.
GLEN STUBBE ¥ Tuesday, January 30, 2007 — Burnsville, Minn. — The main entrance to Northern Tool & Equipment in Burns

South St. Paul-based Sportsman's Guide sold to Michigan investment firm

Northern Tool + Equipment purchased the Sportsman's Guide along with the Golf Warehouse in 2013 and sold them both to BHG Ventures this week.

Golden Valley home care agency to pay $483K in back wages, damages

Alliance HHC & Nursing Service agreed to the settlement for failing to pay 82 workers overtime.

Minnesota Human Rights Department finds St. Paul dentist engaged in age discrimination

Natural Dental owner denies charges, agrees to pay fired business manager $54,000 and take steps to prevent further issues.
Abbott Labs, with headquarters in the Chicago area, has a significant presence Minnesota following the company’s acquisition of St. Jude Medical.

Suit by fired Abbott Labs sales rep claims gender, age discrimination

Abbott Labs denies the claims, laid out in a lawsuit that alleged multiple instances of favoritism toward younger and less-experienced men in the sales of medical devices.
While supply issues weighed on one part of Pentair’s business, the company relied on gains in its consumer solutions unit.

Pentair lifts 2021 profit outlook, shares hit an all-time high

Sales of its consumer solutions division helped power the company through a second quarter dominated by material supply issues.
Augsburg Prof. Terrance Kwame-Ross and retired Education Department chairwoman and Prof. Margaret “Peg” Finders developed a workshop to address th

How two colleagues of different races cut through tension at work

One Black, the other white, their own racial tension prompted two college professors to study the ways white people undermine people of color and prevent needed structural change.

Terms that Kwame-Ross, Finders created to cut through race discussions

Words and behaviors white people use to avoid talking about race, as described by two Augsburg University professors in their training program.
Minneapolis-based Spyhouse Coffee Roasters and its six locations have been purchased by a Missouri specialty coffee collective.

Minneapolis' Spyhouse chain sold to Missouri specialty coffee collective

The Minneapolis roaster and its six locations will remain based in the Twin Cities and keep the current leadership.
Twin Cities Performance Ferrari - Exterior

Pohlad Cos. to open Ferrari dealership in Twin Cities

The Golden Valley showroom will become just one of 45 Ferrari dealerships in the nation.

Nancy Koo, intrepid traveler and Twin Cities executive, dies at 75

Allianz is formulating on a hybrid work plan based on what types of work needs to be done where.

Worker expectations change at Minnesota firms as pandemic retreats

The key is seeking balance. Flexible work arrangements depend on the type of job, the workflow and needs of employees.

Two drown, child hospitalized in Minnesota water incidents

Three incidents came as region's heat wave continues.

Minnesota consumers, businesses deal with fast-rising prices

Some believe the fast-rising prices are temporary. Others worry the situation could spiral into something longer lasting.
Abbott employee Alison Bakken prepares for her weekly COVID test.

Twin Cities' Abbott Labs tests all its workers for COVID every week

Device maker's experiment is unlike any other, testing all its workers for COVID-19 every week.
Most shoppers at Mall of America still chose to wear masks Friday, the day Gov. Tim Walz lifted the mask mandate for Minnesota.

Minnesota businesses scramble to adjust as mask mandate ends

New CDC guidelines freeing vaccinated people from wearing masks is leading to confusion among some business owners.

Dear parents: This Minneapolis social worker offers advice on how to talk to your white kids about racism

Natalie Quiring-Oleson considered herself open-minded about race. But George Floyd's killing by Minneapolis police exposed what she calls her "blinds spots" about racism.

Minnesota companies weigh vaccine mandates for workers

Mandates are too sensitive for governments, but businesses have latitude to impose them.
Minnesota couple's new 'adventure': Turning shipping containers into custom studios

Minnesota couple's new 'adventure': Turning shipping containers into custom studios

A civil engineer and his design-savvy wife launched Latitude Studios to make shipping containers into backyard studios, lakeside hangouts and more.

Mother's Day bouquet prices rise as demand outstrips supply at Minnesota florists

Disruptions in supply and transport have led to scarcity and soaring prices.

In early evening, businesses in the Twin Cities scramble to close down

Businesses in the state's three largest counties had just a few hours to close up before a 7 p.m. curfew.

Star Tribune names Kim to lead business news coverage

Kim has held a wide variety of roles from copy editor to section editor in two decades at the newspaper.

As businesses think about the pandemic's end, a new job is emerging: Director of Remote Work

The year away from the office highlighted the need to put someone in charge of supporting remote workers and coordinating a long-term strategy.
Tara Tepley, owner of The Paint Factory, could not hold painting classes during the pandemic, so she assembled kits of paint and canvases, and deliver

As 'normal' life in Hutchinson returns, businesses tally losses

As the central Minnesota city comes back to life as pandemic restrictions ease and the rollout of vaccines continues, there's optimism for the year ahead amid the wariness.

For businesses, space issues loom as return-to-work gets closer


Minneapolis' JB Hudson sold to Gunderson's Jewelers of Iowa

While the Hudson name will stay for now, the location of the Minneapolis mainstay will be reviewed after an expected March 31 deal closing, said Gunderson's CEO.

Eagan truss and pallet maker to pay $90K over 'blatant gender discrimination'

Eagan company will pay $90,000, agrees to change hiring, training practices.
Dave Bortnem, chief executive of online insurance marketplace Direct Benefits, is planning for a future that will blend the flexibilities of remote wo

How Minnesota companies can make 'hybrid' workplaces work

As more companies consider having remote and office-based employees, leaders are wondering how to play fair.

Hazelden Betty Ford promoting its medical director to chief executive

Dr. Joseph Lee — who will be the first physician and person of color to lead the addiction treatment organization — specializes in child and adolescent addiction.
Herbivorous Butcher co-owners, and siblings, Aubry and Kale Walch in their Minneapolis store in 2019.

Herbivorous Butcher prevails in trademark fight with Nestle over 'vegan butcher'

Sibling owners of the Minneapolis shop are glad the battle is over and all vegan butchers can now use the term.

Out of riots and rubble, Medica brings 50 jobs to new St. Paul office

Response to Floyd's death moved execs of health plan to take steps to combat disparities with St. Paul call center
Light's in the downtown Minneapolis Hilton's windows spelled "hope" as the sun set Friday night.

Why some Minnesota companies are ditching the office and going remote, forever

New model has upsides when location's irrelevant.

Air travel at MSP plunges 62% in pandemic year, largest drop in history

Before the pandemic, MSP had 10 consecutive years of passenger growth, and was on pace to hit a new record in 2020.
Emergency Room physician Dr. Mohammed I. Hussain seen just inside the Emergency Room entrance CentraCare Health - Monticello Thursday, May 21, 2020, i

Minnesota nonprofits getting creative to crawl out of COVID-19 financial hole

The coronavirus has wreaked havoc for the nonprofit world, from large health systems to small arts and social service agencies and colleges. These organizations must now figure out how to rebuild after vaccines allow public spaces to open and people form new habits.
Paula Storsteen is a vice president and leader of the interior design department at HGA Architects and Engineers.

Minneapolis workplace strategist shares her thoughts on the post-COVID workplace

An interior designer and workplace strategist says the work-from-home experiment has focused attention on what people appreciate about this option, what they miss about the office and the importance of social connectivity to both.

Anytrea Baker, upbeat 'lunch lady' in Minneapolis schools, dies at 45


Minnesota's child care providers await federal COVID relief funds as they fight to stay open

The state expects to receive $137 million in aid from the latest federal pandemic relief package.

Minnesota's fitness industry pushes officials to reopen gyms

With Minnesota's 800 gyms closed at least through next week — and Gov. Tim Walz expected on Monday to say whether they will stay closed into January — many other fitness club owners and operators fear long-term damage.
Amazon's Shakopee distribution center has 1,500 workers with ties to 64 countries. Flags in the entryway represent some of them.

Amazon employees in Minnesota are building bridges to a more diverse management team

A group started by Somali managers at Amazon has helped more East Africans land top jobs and bridge cultural misunderstandings.
Insurance claims adjuster Teressa Petersen recently signed up for co-working space at the Reserve in Roseville.

Work from home brings new freedom, new distractions and new definition of 'the office'

At businesses around the Twin Cities and Minnesota, the adjustments are ongoing.
Black Friday shoppers file into Best Buy for the electronics retailer's early 5 a.m. opening Friday in Richfield.

Twin Cities customers still shopped on Black Friday — just not as many as past years

With a rise in COVID-19 cases across the country, numerous big box stores like Twin Cities-based Target and Best Buy decided to close this Thanksgiving and offer their sales early online and in stores to discourage large crowds visiting stores on Black Friday.
Bari Gordon ran a store called Adbari's with her mother, Adeline, from 1976 to 1984. They taught classes and sold hard-to-find cake decorating supplie

Bari Gordon, a baker and teacher of frosting masterpieces, dies at 77

Benjamin Allen, a warehouse manager for All Energy Solar in River Falls, Wis., where he took a selfie after he voted. St. Paul-based All Energy Solar

Businesses in Minnesota, around U.S. make it easier for employees to vote

Companies allow time off, provide information.
Target's headquarters and retail store on Nicollet Mall in Minneapolis.

Target HQ employees won't go back downtown until June 2021

Target is downtown Minneapolis' largest employer, with more than 8,500 corporate employees. The company is working on a long-term model that will combine telecommuting with remote work, executives said.
Steve Wigginton

NovuHealth and Revel Health merge to create formidable wellness platform for insurers

The combined company will work with some of the largest health insurance firms.
Kody Karschnik, an engineer in research and development at Sleep Number, walked through the darkened office on his floor, where another one of the han

Twin Cities downtowns on hold as big employers monitor coronavirus

A vast ecosystem of businesses and people who support office workers remains disrupted. For the people who come into their offices, the experience is strange on many levels.
A Boston Scientific worker operated one of the stations in the robotic assembly process in Arden Hills in 2016. The company is one of a handful that h

Minnesota prods firms to share jobs rather than lay off workers

Businesses and employees alike support the program, and it's one of the few economic stimulus tools about which Republicans and Democrats can agree. But so far, this deal-sweetener hasn't drawn more takers in Minnesota or elsewhere. The take-up rate nationally now hovers around 1%.
Carlo Castillejos, of Minneapolis, died Aug. 8, 2020 after collapsing on a pickleball court. He was 44. (Provided Photo)

Carlo Castillejos, a builder of social bridges, dies at 44

Raised in Fridley after his parents moved from their native Philippines, Castillejos had a winning smile that could disarm anyone.
Kevin Saunders leads a program at UpWorks for adults who have been in addiction treatment, prison or other transitional programs and works with volunt

Minneapolis nonprofit helps folks who are starting over figure out 'next step'

UpWorks minister works with people fresh out of addiction treatment, prison or other residential care programs.
As young adults fuel a surge in new coronavirus cases across Minnesota, they're making it increasingly difficult for contact tracers to keep up. Above

COVID-19 surge in young adults a challenge for contact tracers

More than 924 COVID-19 cases this summer have been tied to two dozen bars and restaurants. The median age in those cases is between 23 and 24.
Wallace and Victoria Nabaa say they could not have kept up with bills without the $600 jobless benefit, which just expired.

Laid-off Minnesotans face a financial cliff with end of extra $600 payments

About one-sixth of the state's workforce are among the Americans whose immediate future is tied up in the battle about how to rescue the U.S. economy.
Crixell Shell, left, and Donna Minter joined forces through Minnesota Peacebuilding Leadership Institute. "People need the language" to talk about rac

Minnesota institute at 'epicenter' of training on racial restorative justice

Requests for training from Minnesota Peacebuilding Leadership Institute have skyrocketed since the death of George Floyd.

Getting your hair cut or heading to the gym? Get ready to sign a waiver

Lawyers don't advise relying on waiver forms, but they're popping up amid the pandemic, asking customers not to sue if they get sick.
Otis Zanders is president and CEO of Ujamaa Place in St. Paul, a social-services program aimed at helping black men who often have criminal records to

Pandemic setback to St. Paul program that has been helper to black men on the margins

Shawn Lewis helped connect Lisa Bryant to her new job, and crack a "closed system" in hiring.

Will this be the moment businesses get serious about racial bias in hiring?

George Floyd's death and its aftermath has become a moment of workplace reckoning.
The state economic development agency will pay for Minnesotans to take online courses via the Coursera platform, shown here.

Out of work? Looking for a better job? The state will pay for online classes

Residents must enroll by Sept. 30 for online classes paid for by the state.
Now Open sign is displayed at a stationary store in Evanston, Ill., Friday, May 29, 2020. Every region of Illinois met the criteria to move into Phase

Furloughed workers don't have much recourse if they fear returning to work

But job protections do exist for those with health conditions or who report workplace hazards.
Chuck Runyon, CEO of Anytime Fitness gave a tour of its corporate headquarters which moved from Hastings to Woodbury and has not wasted the opportunit

Minnesota fitness centers add marketing muscle in effort to reopen

Industry contends it can work within health guidelines to contain spread of coronavirus.
Twin Cities businesses reel from nights of violence while on guard for more

Twin Cities businesses reel from nights of violence while on guard for more

Hundreds of buildings have been damaged by rioters, looters.
Jason Nichols, left, facilities operation manager at Life Time, and Jennifer McKeon, right, facilities operations national manager at Life Time, disin

Minnesota fitness execs shocked by Walz decision to keep gyms closed

"They didn't have any great reasoning for their decisions," said the chief executive of Anytime Fitness.
joel koyama• open0528 00008096a] Burger Jones in Minneapolis, MN.

Burger Jones won't reopen near Bde Maka Ska in Minneapolis

But Parasole plans to open its other restaurants for takeout and curbside pickup next week.
Stylist Penelope Burau at Salon Concepts in Chanhassen has rescheduled customers several times in anticipation that hair salons will reopen in Minneso

For Minnesota businesses left in limbo, June 1 is the next date

The shutdown order still hangs over hair stylists, fitness centers and others whose work is still deemed too risky.
Annie Durst, left, a bartender at the Chaska VFW who is currently out of work, is still waiting for her stimulus check and is upset she won't get $500

Many endure frustrating wait for much-needed stimulus check

Congress in late March earmarked $300 billion in direct payouts to Americans hit by the coronavirus pandemic, providing tax-free rebates to help buy groceries and pay rent. But millions are still waiting.
Crews installed a roof on a new apartment complex under construction in Hutchinson, Highfield Apartments.

Small-town Minnesota tries to balance lives and livelihoods

As Gov. Tim Walz begins to relax restrictions on some businesses and return as many as 100,000 Minnesotans to work in the week ahead, the calculus of gently reopening the state's economy has begun.
Two Inlets Resort owners James and Kayla Daigle, with their children Jameson and Hadley.

Business leaders say Walz's next move could make or break them

The Star Tribune last week interviewed decisionmakers in businesses around the state about when and how to start the next chapter of the crisis.
CEO Eric Gibson photographed within the taped recommended distancing lines they have put at work stations at Indigo Signworks in Chanhassen, Minn., on

This Minnesota business got back to work but it wasn't business-as-usual

New workplace protections abound at Indigo Signworks, which brought workers back on Monday.
Tim Peterman, CEO of iMedia Brands, formerly Evine and the parent company of ShopHQ. (GLEN STUBBE/Star Tribune)

ShopHQ gets $4M infusion from Invicta as losses swell

The announcement came amid deepening financial strains and uncertainty from the coronavirus
Christina and Mike Goetz of Independence are juggling busy careers and family duties as they adjust to working from home, remote schooling with their

For a Twin Cities family of six, life has become a hazy frenzy

The past four weeks have been busy for Minnesota families, and many now realize it's a long way from ending.
Tim Peterman, chief executive of Shop HQ, in a file photo taken at the company's studios in Eden Prairie last year. The home shopping channel cut anot

ShopHQ cites virus as it slashes another 152 jobs

Host Laura Duffek is among those let go at Eden Prairie-based TV shopping network.
Gov. Tim Walz, right, gave Attorney General Keith Ellison authority to look into price gouging on items needed for the health and welfare of Minnesota

Profiteering off the pandemic? Minn. officials 'are coming after you'

Minnesota has no law against price gouging, but the widening coronavirus pandemic has led to an unprecedented number of complaints and actions by state officials against businesses seeking "unconscionably excessive" profit.
Business consultant Karen DeYoung held a video conference with her staff from her kitchen. She said she's has connected with other small business owne

Some tips now that Minnesota is mostly a telecommuting state

Workers, businesses adapt to landscape of technology overload, isolation, child care demands and anxiety of the unknown.
Gov. Tim Walz spoke to the State of Minnesota in a livestream video Wednesday.

Minnesota businesses praise flexibility in Gov. Tim Walz's stay-at-home order

As some companies retool, that definition could change; others may challenge status.