Dakota County plans to continue a pilot program aimed at callers who repeatedly dial 911 about mental health concerns, moving it beyond Hastings, South St. Paul and West St. Paul to now include Apple Valley and Rosemount as well.
The initiative, which began a year ago in January and ran through the end of 2019, aims to coordinate the response of law enforcement officers and county social workers when emotionally distressed residents call police.
Officials had hoped they would receive fewer mental health-related calls, said Emily Schug, Dakota County's social services director.
Preliminary data show that police logged more calls, at least in the short term, due to repeat calls from struggling people who had developed a rapport with responders.
Nevertheless, county and city officials deem the program a success. Many who at first saw reducing 911 calls as the goal now believe that "what's most important is that we have an effective response and that we're meeting people where the needs are," Schug said.
Some people dial 911 for help with a crisis — maybe resolving a fight with a roommate — or something that feels like a crisis to them. During bouts of anxiety or depression, they report wrestling with suicidal thoughts. They share paranoia symptoms, such as fears that they're being poisoned. Some callers request a welfare check on a grieving friend, or want to describe a neighbor's odd behavior. West St. Paul Police Chief Brian Sturgeon said he's seen a "dramatic increase" in such calls over the past six to eight years, echoing statewide reports.
Results hard to measure
For the pilot program, South St. Paul and West St. Paul each dedicated an officer to the program, and the county funded a social worker at a cost of $80,000 to $90,000 to split time between the two departments. Hastings participated on a smaller scale.
A social worker and police officer visited the homes of 619 callers last year in West St. Paul or South St. Paul right after they got a report of a psychological emergency. They introduced themselves, checked on the person's well-being and offered resources ranging from food shelves to therapists. They also found out whether the person was already getting county assistance.