In Edina, where the number of housing teardown permits set another record in 2013, the addition of a redevelopment point person and some new policies seem to be blunting anger over noise and construction mess.
The number of issued teardown permits increased slightly last year, to a record 105 from 101 in 2012. But after years of taking flak from angry residents, planning department officials and the city manager say they're not getting as much heat over construction as they once did, probably because the calls are going to one person — the city's new redevelopment coordinator.
Cindy Larson, the point person for upset residents and contractors with questions, started her job in June. With no previous perspective, she said she doesn't know if complaints are up or down. But she said she was "very busy" in 2013.
"I didn't count the questions; I basically jumped in and saw what the issues were and dealt with that," she said. "Now, with winter, things have slowed down."
Parking and congestion on streets with construction are still big complaints, Larson said. But a new requirement that builders have a neighborhood meeting for people who live within 300 feet of a pending teardown seems to be helping ease tensions between builders and neighbors, she said.
"I think they're very effective," Larson said. "People always want to know what the plans are, and that's what the meeting is for."
Kris Aaker, assistant city planner, said "communication is the key."
"A lot of times, we used to hear that people went off to work and came home and there was no house next door. Sometimes they didn't know what was going on unless they called the city."