Trouble from e-mail links is one click away

Q Our Windows 7 computer is not functioning properly online. In an e-mail I received, I clicked a button to complete a survey and was taken to an Internet page to fill it out. But when I was done, I couldn't submit the survey.

In addition, when I try to load favorite Web pages, I sometimes get a blank page even though the Web address at the top of the page is correct. And on one occasion I logged into a website but found I wasn't able to do anything there.

Our security software says there are no viruses. What's wrong?

KATHY MACKINNON

KANATA, ONTARIO

A The odd behavior of your PC suggests that it is infected with some malware, which you probably got by clicking on an e-mail link to complete a survey.

The survey was likely bogus, and the Web page you were taken to probably downloaded a virus or something of that ilk. It's possible the malware has made itself invisible to your security software.

To bring your PC back to normal, go to malwarebytes.org and download the free version of the Malwarebytes program, which seems to find things that other security programs don't.

Q I live in St. Thomas in the U.S. Virgin Islands, and continue to have a problem with the Netflix and Blockbuster video services that provide movies and TV shows over the Internet.

When I try to view movies, I get a message that says the service is not available outside the U.S. It seems stupid that these companies would cut themselves out of a large market within the U.S. territories. Is there any way I can get around this annoying problem?

DEBRA STEVENS, ST. THOMAS,

VIRGIN ISLANDS

You can try another service, such as streaming TV shows from Hulu.com or the websites of the ABC, CBS and NBC TV networks. Or you could download movies from iTunes.

Note that streaming video works best when your Internet connection has a download speed of several million bits per second.