The crush of people started early: in the foyer of Open Book, through the lobby, up the famous winding staircase to the second floor. Graywolf Press folks hustled past the line, privileged, no need to wait--they were the publishers, after all, of the evening's poet, and they had a lot to do.

"I feel like I'm at a rock concert," one young woman said as the crowd inched up the stairs.

And she wasn't far wrong; poet Claudia Rankine is a literary rock star. Her newest collection, "Citizen: An American Lyric," was a finalist for a National Book Award and is a finalist in two categories (poetry, and criticism) for a National Book Critics Circle award.

Rankine, who teaches at Pomona College, was in Minneapolis on Friday night after spending most of the week at the College of St. Benedict in Collegeville, doing readings and talking to students.

The performance hall at the Loft was at capacity (about 200 people); three overflow rooms held a couple hundred more, hooked up by video and not always reliable audio. Macalester College professor Marlon James, author of "A Brief History of Seven Killings," introduced Rankine.

"I can't tell you how quickly I responded to that e-mail that said did I want to introduce Claudia Rankine," James said, chuckling, calling himself one of her biggest fanboys. "Even at its most boldly confrontational, 'Citizen' grabs us with its big heart. It's the pre-Ferguson book that feels post."

Rankine, quiet, thoughtful, measured, talked about the beginnings of her book. "I went to friends and asked them, 'Will you tell me a story where race entered the room?'" she said. They did, and she listened. These stories found their way into the first section of "Citizen," story after story, written in the second person the more to involve the reader, written plainly and nearly without emotion, but story after story, one building on another to devastating effect.

A friend ("you" in the piece) went to her first therapy appointment at the therapist's house, and the therapist screamed at her to get out of her yard.

Rankine ("you" in the piece) asked a friend to babysit while she went to the movies. On her way home she got a call from a neighbor, warning her about a "menacing black guy" in front of her house, casing the joint. Don't worry, the neighbor says; he's already called the police.

And when the menacing black guy turned out to be Rankine's friend who had stepped outside to make a phone call while babysitting her children, she suggests to the man that in future, he stay in the back yard. "He looks at you a long minute before saying he can speak on the phone wherever he wants. Yes, of course, you say. Yes, of course."

The crowd at the Loft was perfectly silent as she read this piece, and then Rankine looked up and said, "That's the tortuorous and complicated and sick thing about racism. I want to protect you from my neighbor, and my way of protecting you is to curtail your rights. It's insidious."

For another part of "Citizen," Rankine asked her friend Rupert, an attorney in Los Angeles, to tell her about the times he had been pulled over by the cops. Rupert and his wife came over to Rankine's house, and "one of the things that surprised me was that she had never heard any of his stories," she said. "And as he told them I could see him getting angrier and angrier."

She read some of Rupert's stories in her quiet, strong voice: "Get on the ground. Get on the ground now. I must have been speeding. No, you weren't speeding. I wasn't speeding? You didn't do anything wrong. Then why are you pulling me over? Why am I pulled over? Put your hands where they can be seen. Put your hands in the air. Put your hands up."

After the reading, the audience questions came slowly at first, as though everyone needed some time to absorb the words they had just heard. One man had no question but merely wanted to thank her for reminding him that he is not alone.

A woman asked about Rankine's emotions as she was writing the book. "There were things that distressed me," Rankine said. "The piece about the therapist really shocked me." But when she was writing, she was concentrating more on the language than the feelings behind them. "Sometimes it takes weeks to figure out the right order of the words, or the words themselves," she said.

A teacher asked how to respond to white students who read "Citizen" and feel defensive. Rankine suggested that defensiveness is only one way a person can respond, and that the teacher might consider asking her students to look for other ways, too.

"We are all struggling around this," she said. "The only chance we have is engagement."