Your TV's set-top box is ratting you out to advertisers. At least that's the contention of consumer groups that have filed complaints with federal authorities demanding a crackdown on overzealous data collection.
The complaints to the Federal Communications Commission and Federal Trade Commission say pay-TV companies fail to disclose to customers the extent of their data collection or the ways people's viewing habits will be used for marketing purposes.
"They're hiding the ball," said Dallas Harris, of the advocacy group Public Knowledge who co-wrote the complaints. "They say in their privacy policies that they may collect data on you, and they may use it for marketing. They know that's what they're doing. So there's a big disconnect between what they say and what's actually happening."
The complaints to the FCC and FTC were filed by Public Knowledge, Consumer Watchdog, San Francisco's TURN, the Center for Digital Democracy, and the Consumer Federation of America.
Spokespeople for both federal agencies declined to comment on the complaints or what action may be taken.
The privacy concerns come amid jockeying by the pay-TV industry to dodge a proposed FCC rule that would "unlock" set-top boxes and allow any company to make them. The industry has said it would be willing to ditch the boxes and instead have customers stream programming via Netflix-style apps. The FCC said more details are needed.
In the meantime, consumer advocates say, Big Brother is watching.
In their complaints, the groups call for better disclosure of industry practices and allowing pay-TV customers to opt in to have their viewing shared with marketers, rather than the current requirement that they opt out. They also call upon federal officials to better enforce existing rules.