For several hours today, Best Buy's website didn't allow customers to actually buy items from it.
Instead, customers were greeted by the words "coming soon" on product pages where an "add to cart" button should have been. But the issue appeared to be mostly resolved by mid-afternoon.
A Best Buy spokesman said in an email around 5 p.m. that the website was working again.
"The deployment of system updates led to the temporary loss of some site functionality on Wednesday," he said.
This isn't the first time the Richfield-based electronics has recently disappointed customers on its website. On Black Friday, one of the biggest shopping days of the year, the retailer took down its website at least two times. Best Buy said at the time that a surge in mobile traffic overwhelmed its systems so the retailer decided to take its site offline while it addressed the issue.
Today was obviously not as big of a sales day. But still, many frustrated customers took to Twitter to vent their frustrations with the site.
@BestBuy is your website not working? Can't add to cart, I get "coming soon" and webpage keeps crashing. Not too impressive for tech store!— Shawna Alpdemir (@Shawna_Alpdemir) January 14, 2015
@BestBuySupport @Bestbuy website down for 5+ hours now. So much for the Geek Squad.— Mike Glicksman (@freemdoom) January 14, 2015
@BestBuy You aware your website has been down all day along with app ?— Chris (@ColtsNation35) January 14, 2015
You never see @amazon down, never. Yet @BestBuy has been broken for over 5 hours? Does anyone wonder why stores are closing everywhere?— Nathan Merriweather (@gonathanurself) January 14, 2015
Does anything work on your website today? @BestBuy pic.twitter.com/xod0jCEIXF— Ramses, The Clayt (@Dr_Clay10) January 14, 2015
@BestBuy Is the website down? Everytime I try to search for something this comes up pic.twitter.com/5RxfRREdfQ— Danny Alfonso (@TheFonzPart) January 14, 2015
Despite these occasional website woes, analysts have been optimistic about Best Buy's performance during the holiday season. But we'll know for sure tomorrow morning when it reports its holiday sales.