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Continued: What happens when you have a reservation for a car rental but there are no cars left?

  • Article by: SCOTT MAYEROWITZ , AP Business Writer
  • Last update: June 18, 2013 - 1:15 PM

So what can you do to prevent a similar fate? Not much.

Hertz's Rivera told me that for travelers whose plans are concrete, they can prepay for their rental "which helps to ensure availability upon arrival."

The company also lets customers in some locations reserve specific model cars, which helps make sure that you get the right size vehicle. Rates for those cars, however, are typically higher than a generic "intermediate" or "compact" rental.

It also pays to sign up for the rental firms' loyalty program, which is free.

Rivera said members of Hertz's Gold Plus Rewards program "by virtue of their loyalty, are served first." In my case, my membership didn't help — but I got the sense that nothing would have.

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Scott Mayerowitz can be reached at http://twitter.com/GlobeTrotScott.

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