Big Lake resident Roberta Delfino recently bought a recliner for her 86-year-old mother. Delfino told Whistleblower the floor model was comfortable and easy to recline, but when her chair arrived the padding was stiff and neither woman could push hard enough to make it work.

She returned to the store and was told she could swap her chair for a worn floor model or wait for a new chair that wouldn't have the fabric she ordered. When she asked the manufacturer for help, it told her to contact the store. The chair came with a one-year guarantee. "At no time," Delfino said, "were we told the actual chair we would receive would be so different from the one we tested ... I feel ripped off but good." What should the store have done to satisfy Delfino?