Harvey Mackay

Columnist | Outswimming the Sharks
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Recent content from Harvey Mackay

How companies can create a service culture

No business can stay in business without customers. How customers are treated determines how long the doors stay open. Poor-quality service has probably doomed as many businesses as poor-quality products.

Updated: January 08, 2012, - 06:30 PM

'Weird' is worthy of a spot in your selling strategy

For years I have been promoting the concept that you must "humanize your selling strategy." The short explanation for this plan is that you must match your sales approach to the individual or company who will buy your product. How will it benefit them?

Updated: January 01, 2012, - 10:14 AM

Mackay: Now, for some resolutions you could actually keep

New year, new you? Every year, we fool ourselves into thinking that at the stroke of midnight on Jan. 1, we will be able to make both large and small changes. And every year, it seems, we realize that it isn't as easy as it sounds.

Updated: December 25, 2011, - 03:43 PM

Make success your most likely outcome

Were you voted "most likely to succeed" back in high school?

Updated: December 18, 2011, - 02:29 PM

Good coaching can help new team hires succeed

Coach Mike Krzyzewski (better known as Coach K) recently became the winningest coach in college basketball Division I history. He almost didn't get the chance.

Updated: December 11, 2011, - 07:03 PM

MacKay: Covey makes case for 'The 3rd Alternative'

We live in a culture where compromise seems impossible. A meeting of the minds may consist of agreeing that the other party is wrong and the situation is hopeless. We sure can't look to our political leaders, the ultimate dealmakers, because the chasms are too great.

Updated: December 04, 2011, - 05:23 PM

MacKay: Ask 'why' and validate the things we're doing

Whether you're managing a team of employees or you're on your own, remember that although what you do and how you do it are important, it's the "why" that provides real motivation to succeed.

Updated: November 27, 2011, - 09:28 PM

Give thanks for your customers, all year long

Today's mail included the first holiday greeting of the season -- for Thanksgiving.

Updated: November 20, 2011, - 06:57 PM

MacKay: Key points for tweaking your public speaking

There are only two times in life when you're really alone -- just before you die, and when you have to make a five-minute speech. Studies have found that many people would rather die.

Updated: November 13, 2011, - 08:06 PM

What businesses can learn from 'Moneyball'

One of the best movies of the year, "Moneyball," is based on the true story of Oakland A's General Manager Billy Beane. You don't have to be a baseball fan to learn monumental lessons from this film.

Updated: November 08, 2011, - 02:04 PM

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