Mark Twain was one of the keenest minds ever to put pen to paper. He was also an utter bust at managing his money. Twain poured a fortune into technological innovations that didn't work. His publishing house went broke printing books the public didn't buy.
Updated: February 19, 2012, - 05:25 PM
Let me repeat a basic principle in the sales and marketing world: People don't usually buy products and services. They buy solutions to problems.
Updated: February 12, 2012, - 06:26 PM
It's the Monday morning staff meeting and the week's urgent projects are on the agenda. Plenty of assignments for everyone: some that involve a few quick phone calls, and others that will require overtime. How do you make sure each person meets his or her deadlines?
Updated: February 05, 2012, - 06:16 PM
Most of us work with relatively sane people who try to behave during the eight hours or so that they're in the office. We attempt to do the right things and avoid offending our co-workers.
Updated: January 29, 2012, - 08:46 PM
We can learn a lot about responsibility from bugs.
Updated: January 22, 2012, - 11:41 PM
Did you resolve to get more organized in 2012? How is that working out for you so far?
Updated: January 15, 2012, - 07:05 PM
No business can stay in business without customers. How customers are treated determines how long the doors stay open. Poor-quality service has probably doomed as many businesses as poor-quality products.
Updated: January 08, 2012, - 06:30 PM
For years I have been promoting the concept that you must "humanize your selling strategy." The short explanation for this plan is that you must match your sales approach to the individual or company who will buy your product. How will it benefit them?
Updated: January 01, 2012, - 10:14 AM
New year, new you? Every year, we fool ourselves into thinking that at the stroke of midnight on Jan. 1, we will be able to make both large and small changes. And every year, it seems, we realize that it isn't as easy as it sounds.
Updated: December 25, 2011, - 03:43 PM