What was the target audience for those commercials that ran during that glorious Super Bowl Sunday night? (I'm from New England.)
You know the ads I'm talking about — the ones that were less about selling a product than conveying a sentiment about America. The Budweiser ad that depicted Adolphus Busch immigrating from Germany in the 1850s. ("Go back home," he's told as he walks down the street.) The Coca-Cola commercial, revived from 2014, in which Americans of different nationalities sing "America the Beautiful" in their native languages. The Expedia ad about influencing "narrow minds" and trying to "puncture prejudice." And, of course, the 84 Lumber commercial that tells the story of two illegal immigrants, a mother and a daughter, trying to find their way to the U.S.
These ads have been widely depicted as being "political" and, given the times we're living in, I suppose they are. When the Coke ad first ran three years ago, it was seen as just another of the company's heart-tugging ads about inclusion. Not this time. With the football game coming so soon after President Trump's executive order banning immigration from seven Muslim-majority countries, the prism through which one saw these commercials was different.
Not surprisingly, opponents of the ban took to Twitter to heap praise on the companies for standing up to the White House — often vowing to buy their products (Budweiser especially).
Supporters of the ban, meanwhile, called for a boycott of Budweiser and 84 Lumber, among others. On Tuesday morning, articles about the Super Bowl ads — sold by Fox for $5 million per 30 seconds — honed in on the politics. The Verge said that "it was almost impossible" not to see those message ads as "opposition against the new administration." The New York Times quoted Rob Schwartz, the chief executive of TBWA\Chiat\Day's New York office, saying, in reference to one prodiversity ad, "It's a big slap in the face of, 'Dude, this is America.' "
But I don't think the ads were really meant to turn immigration supporters into customers — or to turn away customers who were pro-Trump. (Are they really going to stop drinking Bud?) With one exception, which we'll get to in a moment, I think the advertisers were aiming at a different constituency: their own employees.
Go to the website of just about any big company. You'll invariably see a section devoted to the company's commitment to inclusion and diversity. You will also see a section about corporate social responsibility. And there will surely be some mention of the desire "to make a difference." (Or all three at once. From the Kellogg's corporate responsibility webpage: "The Kellogg's workforce is a diverse and inclusive community of passionate people making a difference.")
Employees — and I'm speaking here mainly of white-collar employees who work in big offices — want to believe that their employer is trying "to do the right thing." Along with "making a difference" and corporate social responsibility, that notion makes them feel good about working for, well, Budweiser; it allows them to feel that they are serving a purpose larger than just selling beer. To take another example, being environmentally responsible may or may not save a company money, but it will surely cause the majority of its employees to swell with pride. That's a big part of the reason companies do it.