In an age of self-piloting cars and computerized features, many things can still go wrong with your car. That means drivers still rely on human mechanics to keep their rides rolling. Unfortunately, the nonprofit Twin Cities Consumers' Checkbook finds many repair shops disappoint their customers: they do lousy work, impose long delays, sell unnecessary repairs, give inaccurate estimates.
But not all shops are lemons: Plenty almost always perform top-quality work quickly and for a fair price.
Checkbook's evaluations of 308 shops in the Twin Cities area include its ratings for quality and price. Its ratings are based on more than 8,000 reviews by local consumers, consumer agency complaint records, more than 1,200 price checks by its undercover shoppers, and other sources.
For the next month, Checkbook is offering free access to its ratings of area auto repair shops to StarTribune readers via this link: Checkbook.org/StarTribune/AutoRepair.
Fortunately, there are a lot of top-quality auto repair shops in the area. Checkbook found that 118 of the shops were rated "superior" overall by 90 percent or more of their surveyed customers. But there are plenty of shops to steer clear of: 38 got such favorable ratings from fewer than 60 percent of their surveyed customers.
Checkbook's ratings of area shops include a separate rating for price, derived from price quotes collected by its undercover shoppers for several carefully constructed repair jobs. You want to be sure a shop charges fair prices before you bring in your car because, as with most repair work, it is difficult to shop for price before you know exactly what needs to be done.
Checkbook's undercover shoppers found dramatic shop-to-shop price differences. For example, to replace the water pump for a 2011 Ford Escape XLT, they were quoted prices by area shops ranging from $189 to $560. Hourly labor rates ranged from $70 to $161.
If you know what repairs you need, you can compare prices from shop to shop on your own by calling a handful for quotes.