Katelyn Lunt, 6, helped her brother wash windows and organize the kitchen with an eye on a reward her mother had promised for the extra chores: a purple Barbie Dreamtopia Rainbow Cove Fairy Doll that she'd been coveting for months.
She watched her mother, Catherine, order the doll on the family computer in their home in Pleasant View, Utah. The next day, Katelyn asked whether she could check the Amazon shipping status, so her mom called up the page, then walked out of the room.
Katelyn saw that her Barbie would be arriving the next afternoon, and then she noticed something else: suggestions about other Barbies and loads of swanky Barbie accessories for sale: the Barbie Dolphin Magic Transforming Mermaid Doll with a squirting dolphin, Barbie Dreamtopia elephant, Barbie Fashionistas wardrobe closet, plus plenty of add-ons.
Fifteen minutes and a few clicks later, with more than $350 worth of Barbie merchandise in her cart, Katelyn selected free two-day shipping, placed the order, then ran off to play.
The next day, while checking on another online order, Catherine Lunt noticed the monumental list of Barbies on the way. "There were three pages of orders!" Lunt said.
She was able to cancel two of them, but it was too late to cancel the rest. She told her daughter that as soon as the other Barbies arrived, they were going to be returned.
"She gave me a look that she always gives when she knows she's in trouble," Lunt said. "She knew what she was doing when she ordered those Barbies. And she knew that it was wrong."
On Aug. 11, a Saturday, Katelyn returned home from a walk with her parents, two siblings, Sarah, 15, and Ryan, 9, and several relatives who were visiting from Arizona. They arrived just in time to see a deliveryman unloading a large stack of brown boxes at the curb.