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“It is our company policy that if a BBB file is opened or legal proceedings are initiated, we must pull weeks from our rental pool, as this may affect the availability to use clients weeks for rental,” said the e-mail, supposedly written by employee Grant Wilson.
Whistleblower also found it difficult to get an answer from Platinum Resort. On the letterhead of the contract given to Rivas, its address is listed as 96 6th St. S., Minneapolis, which doesn’t exist. On its website, it lists a suite in the Fifth Street Towers that’s occupied by Regus, a business services company.
Platinum Resort has “never been a client of ours or worked from this location. As soon as we found out they were using our address, we notified authorities,” said Scott Ravenscroft, Regus’ director for Minnesota and Wisconsin.
There’s something fishy about Platinum Resort’s 612 number too, Whistleblower found. A woman who answered the phone failed to provide any information or transfer Whistleblower to a knowledgeable co-worker. She couldn’t account for Regus occupying Platinum Resort’s address and said she had to hang up in order to keep the phone line open.
An e-mail to several addresses associated with Platinum Resort went unanswered.
Platinum Resort “is not licensed to do real estate business in the state of Minnesota,” according to Anne O’Connor, a spokeswoman for the Department of Commerce. While she couldn’t comment on open investigations, O’Connor said no action has been taken against the company. She added that if consumers have similar experiences, they should let the department know.
Reached by e-mail, George Triggs, an employee of Puerto Bahia, the Mexican resort, said the development has no affiliation with Platinum Resort.
Rogers, the advocate for timeshare owners, recommends scam victims contact the attorney general in their home state and the state in which the company is listed as doing business. Litigation by state lawyers is the only way victims have a chance of getting any money back, he said.
Jane Friedmann • 612-673-7852