As cancellations take off, fliers have fewer options

  • Article by: MARY JANE CREDEUR , Bloomberg News
  • Updated: October 1, 2011 - 6:26 PM

Full planes and the highest rate of scrubbed flights in a decade make it tough to rebook.

ATLANTA - U.S. airlines are canceling flights at the fastest clip in a decade as storms from blizzards to hurricanes wallop the busiest hubs, and full planes are making it harder for stranded travelers to rebook trips.

United Continental Holdings, Delta Air Lines and other large carriers have scrubbed nearly 104,000 flights this year through Sept. 21, or 2.36 percent of the scheduled total. A full-year rate at that level would be the highest since 2001, according to the federal Bureau of Transportation Statistics.

The disruptions stem from a combination of foul weather in such major markets as New York and seating-capacity cutbacks to curb costs. When Hurricane Irene struck the East Coast in August, Cameron C. McCulloch faced a weeklong wait for a new ticket -- so he drove the 3,000 miles from Seattle to Yale University in Connecticut for the start of classes.

"There was too much uncertainty with the flights," said McCulloch, 21, a junior. "At least with driving I knew I'd be there on time and that I could control all the factors."

Annual cancellations have exceeded 2 percent just six times in 24 years of federal recordkeeping. Researcher FlightStats.com computed the 2011 year-to-date figure for Bloomberg, using data reported by airlines. The federal government won't disclose its September figures until November.

Airlines are "canceling sooner and getting smarter about doing it," said Michael Derchin, an analyst at CRT Capital Group in Stamford, Conn. "They save money when they preplan and recover more quickly afterward."

By moving jets out of a storm's path, carriers are able to start rebuilding normal operations more quickly once conditions improve, and they don't have to spend as much on crew pay, overnight emergency accommodations or fuel.

U.S. airlines are now 24 percent more likely to cancel flights after the so-called three-hour tarmac rule that was imposed in April 2010, according to a Sept. 14 study by the Government Accountability Office.

The rule provides for fines against carriers that keep fliers on planes for more than three hours after leaving the gate without offering them a chance to get off.

The severity and location of storms this year helped cancellation rates balloon.

A February blizzard hobbled United and American Airlines in Chicago and then dropped a record blanket of snow on New York, home to the busiest U.S. airspace. Ice storms belted Delta's Atlanta hub in January and American's hometown Dallas-Fort Worth hub before Super Bowl weekend the next month.

Hurricane Irene's path took it across Washington, Philadelphia, New York and Boston at the end of August. Adding cancellations from that storm to others in August and September, U.S. airlines scrubbed more than 16,200 flights in the two-month period, according to Portland, Ore.-based FlightStats.com.

Among them was the Aug. 27 trip that Yale student McCulloch planned on Alaska Airlines from Seattle to Newark, N.J.

He borrowed his parents' Subaru Forester sport-utility vehicle for the 3,000-mile drive rather than wait to be rebooked. His younger brother flew in from Seattle a few days ago to ferry the auto back to their parents.

"I didn't want to start the semester behind from the get- go," McCulloch said. "I couldn't count on flying."

Seats already were in shorter supply this year. The industry has cut 15 percent of its capacity since 2008, when demand plummeted during the recession, making it tougher to find open seats to rebook passengers on new flights.

Planes flew 85.5 percent full in June, the most recent data available and a near-record for that month, according to BTS. By comparison, planes were 74 percent full in June 1996 when airlines were adding capacity.

Airlines said they were able to rebook most Irene-grounded passengers within a few days by adding extra flights and scheduling those fliers on Tuesday and Wednesday, which are slower travel days. They also allowed passengers to change their itineraries to dodge the storm or reroute through airports that weren't in Irene's way, spokesmen said.

"I don't think the airline industry opened itself up to criticism on this one," said Jay Sorensen, a consultant with IdeaWorks in Shorewood, Wis., who was previously marketing director at Midwest Airlines. "They knew the storm was coming, and they prepared and responded as best they could."

  • get related content delivered to your inbox

  • manage my email subscriptions

ADVERTISEMENT

Connect with twitterConnect with facebookConnect with Google+Connect with PinterestConnect with PinterestConnect with RssfeedConnect with email newsletters

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

 
Close