Coverage of MNsure health insurance launch

  • MNsure 'system gaps'

    June 19: MNsure probe finds 'system gaps'

    Consultants who are assessing the problems with the state’s online health insurance exchange laid out a list of issues, but none loom large enough for MNsure to change course before the open enrollment period in November. Updated Jun. 19, 2014

  • Under the federal Affordable Care Act, each state will have to offer an online marketplace where people can comparison shop for coverage. But states have tremendous leeway in what these insurance exchanges will look like and how much government control to retain.

    Weigh in: What are your thoughts on the new health care law?

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Scott Leitz

After nearly four months as interim CEO of MNsure, Scott Leitz was appointed to the job permanently on Wednesday.

MNsure hired Deloitte Consulting, which has successfully built health insurance exchanges in other states, to repair and finish its system.

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Scott Leitz

MNsure Chair Brian Beutner testified before the MnSure Oversight Commi...

Gov. Mark Dayton

MNsure Board Chairman Brian Beutner, right, listened to interim CEO Scott Leitz, who stepped into the fray after CEO April Todd-Malmlov resigned in December.

  • MNsure defects were no surprise

    Article By: JEFFREY MEITRODT , Star Tribune Publish April 6, 2014 2:00 AM / Update April 6, 2014 4:23 PM

    Project leaders chose to launch Minnesota's health insurance website knowing it was plagued by bugs. Managers and auditors said for months that the project was falling woefully behind and that critical system tests came too late or had to be curtailed

    Full StoryFull story

March 31, 2014: Scott Leitz, interim CEO of MNSure, responds to a question during news conference at MNSure's offices in St. Paul, Minn.

Rosa Zavala, left, and her husband, Jose Salmeron, completed a MNsure application in St. Paul with Sara Casey’s assistance.

Raul Chavez, of Shakopee, resorted to paper enrollment as he started his MNsure application Monday at Portico Healthnet in St. Paul.

MNsure liason Makela Norris monitored an informational table at the Ha...

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Barkhad Abdi arrives at the Oscars on Sunday, March 2, 2014, at the Dolby Theatre in Los Angeles.

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Halimo Khalif, 40, gave a thumbs up as she got assistance from navigator Mary Pargo while signing up for MNsure before month’s end.

MNsure officials on Wednesday revealed improvements in the operations of their web site.

Marketing on a stick: MNsure.

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Jamie Ward and her husband, Wesley, are trying to decide whether to buy insurance on MNsure and give up some comforts, or forgo coverage for themselves and hope they will get through the year healthy, paying out of pocket for any medical needs.

Abdikarim Abdi and Josh Truax took calls and worked on training in the MNsure call center in St. Paul on Jan. 29, 2014.

Don Ortega was hired last week to work in MNsure’s call center and was trained in by Anquam Mahamoud that Wednesday.

Forest Mushrooms employees Adriana Gomez and Elvia Cedillo package oyster mushrooms for shipment. Small businesses like Forest Mushrooms used MNsure to buy health coverage for their employees.

Marketing on a stick: MNsure.

Optum says MNsure needs at least 100 more workers in its call center and faces other costs to improve its website. December 2013 file photo of MNsure call center guide Christy Williamson.

Minnesota Gov. Mark Dayton

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

A Dec. 13 letter from Gov. Mark Dayton to IBM CEO Virginia Rometty illustrates the extent of technical problems at MNsure -- and how long they festered.

Call center guide Christy Williamson worked the phones on the final day for people to sign up for MNsure.

Call center guide Christy Williamson worked the phones on the final day for people to sign up for MNsure.

In this photo made Wednesday, Nov. 13, 2013, Maureen O'Connell addresses people in attendance at the "MNsure Crash Course" at the St. Paul Library to help them understand how federal health care reform affects their lives.

Marketing MNsure at the State Fair.

The first deadline to sign up for health care coverage is near.

Navigator Nou Chee Lee, center, helped Taichi Chen, left, and Robin Chen of New Hope sign up for MNsure health benefits.

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Wes Bausmith/Los Angeles Times/MCT ORG XMIT: 1103020

Brian Beutner, MNsure Chairman watched as Interim CEO Scott Leitz spoke at a press conference in the the morning after former CEO April Todd-Malmlov resigned.

MNsure Chairman Brian Beutner, left, listens as interim CEO Scott Leitz speaks during a press conference Wednesday.

MNsure interim CEO Scott Leitz pledged Wednesday to improve the sign-up process. Behind him is exchange Chairman Brian Beutner.

Sept. 6, 2013: MNsure director April Todd-Malmlov talks about MNsure. On the left is health commissioner Dr. Ed. Ehlinger; on the right is commerce commissioner Mike Rothman.

MNsure Director April Todd-Malmlov, center, is being criticized for taking a vacation in Costa Rica despite problems with the rollout of the online insurance exchange.

Nov. 13, 2013: Maureen O'Connell addresses people in attendance at the "MNsure Crash Course" at the St. Paul Library to help them understand how federal health care reform affects their lives.

Nov. 13, 2013: Maureen O'Connell addresses people in attendance at the "MNsure Crash Course" at the St. Paul Library to help them understand how federal health care reform affects their lives.

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Marketing on a stick the the MNsure, The marketing Biltz is to begin a...

Brad Aaron, son Christian, and wife Heidi Stokes have been uninsurable for years and pay a huge portion of their salaries to be part of the state’s high-risk pool.

Commerce Commissioner Mike Rothman described the choice of companies providing health pland for the regions of the state.

Brad Aaron, son Christian, and wife Heidi Stokes have been uninsurable for years and pay a huge portion of their salaries to be part of the state’s high-risk pool.

Illustration: Health care.

8-year-old Chelsea Velasquez waited for a new filling from Dr. Emily Eggebrecht at Children’s Dental Services in Minneapolis.

8-year-old Chelsea Velasquez waited for a new filling from Dr. Emily Eggebrecht at Children’s Dental Services in Minneapolis.

Board member Thomas Forsythe asked questions of Mike Turpin, general...

MNsure executive director April Todd-Malmlov.

JIM GEHRZ � jgehrz@startribune.com St. Paul/August 26, 2009/2:00 PM Ja...

State Rep. Joe Atkins (DFL-Inver Grove Heights) and State Sen. Tony Lourey (DFL-Kerrick) listened as Commerce Commissioner Mike Rothman talked about the MNsure insurance rates Friday, September 6, 2013. Atkins and Lourey are both bill authors of legislation to create Minnesota's health insurance exchange. The Commerce Department announced that rates for insurance companies selling plans on the new MNsure exchange, which launches Oct. 1, are the lowest average in the country.

  • Shopping on MNsure: How much will you pay?

    Publish September 7, 2013 2:00 AM / Update September 6, 2013 9:35 PM

    When consumers and small business owners start shopping on the MNsure exchange in October, premium rates will depend on a number of factors — how old you are, whether you smoke, where you live and whether your income qualifies you for public programs or for tax credits that can lower your premium.

    Full StoryFull story

Emily Joyce was one of 27 operators taking calls at the MNsure call center in St. Paul on Tuesday, its first day of business.

FAMILY TIME: At their home in Blaine, Amy and Daron Cox were part of MCHA. They have two boys with autism; the older one is considered recovered.

MMsure's marketing on a stick.

Tim Fuller is an architect who will have to make a decision in the next year about whether to use the MNsure exchange for health coverage.

MnSure's marketing on a stick.

A billboard near the main entrance of the Minnesota State Fairgrounds...

This application obtained by The Associated Press shows the short form...

April Todd-Malmlov, executive director of MNsure, stands in one of the St. Paul offices where software engineers are building Minnesota’s health insurance exchange.

An aerial shot of Hazelden's campus in Center City.

Betsy Snyder, a care guide for Allina Hospitals and Clinics, visited with a patient in her waiting room office on Thursday at Abbott Northwestern General Medicine Associates in Minneapolis.

The current system is “Byzantine,” says John Borowicz, who with his wife, Jackie Drury, own a specialty framing company.

Physical therapist Brandon Schomberg supervised as Dr. Richard Golden worked out at Twin Cities Orthopedics in Edina. Golden got a right-knee replacement on Jan 15.

Stephen Hemsley

Insurance agents and companies visiting the Capitol on Thursday got a glimpse of the action in the Senate chamber.

Don Rust , 74, and his wife Sharon sat on their couch holding hands in...

Abby Schanfield, left, thanked Secretary Kathleen Sebelius after a discussion in which Schanfield spoke of how the health care reform law has helped her.

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