Terms of Sale: Digital Products

Thank you for your interest in Star Tribune digital products.

General Terms of Sale
Cancellation and Refund Policy for Digital Products
1. Cancellation by You
2. Cancellation by Star Tribune
Miscellaneous
1. Governing Law
2. Changes to Terms of Sale

General Terms of Sale back to top
1. Definitions back to top
  - “Cancellation and Refund Policy” means Section 2 of these Terms of Sale, below.
  - “Digital Offering” means any digital product or service available from Star Tribune (regardless of whether payment is required to access the product or service), including websites, digital editions of publications, digital access to individual articles, mobile device apps and the like.
  - “Digital Product” means, at any given time, any paid Digital Offering then-currently available from Star Tribune, including but not limited to (i) paid access to all or any portion of StarTribune.com; (ii) any digital application offered by Star Tribune (e.g., the Star Tribune iPad® app or a Star Tribune Mobile app); and (iii) any eEdition of the Newspaper.
  - “Digital Subscription” means any subscription to access and use one or more Digital Offerings over a period of time.
  - “Home Delivery Subscription” means any subscription for home delivery of the printed Newspaper.
  - “Introductory Rate” means, with respect to a given Promotional Offer, the weekly or flat introductory rate that is stated in the Promotional Offer.
  - “Introductory Period” means, with respect to a given Promotional Offer for new subscribers, the initial period during which the Introductory Rate applies.
  - “Newspaper” means, for any given publication day, the print edition of that day's Star Tribune newspaper.
  - “Privacy Policy” means, at any given time, the then-current StarTribune.com privacy policy, located at StarTribune.com/privacypolicy.
  - “Promotional Offer” means the Star Tribune promotional offer for which you qualify and that is available to you only if you accept these Terms of Sale (which offer pertains to the sale and purchase of a Digital Subscription at a stated introductory rate for a limited initial subscription period).
  - “Regular Rate” means, at any given time with respect to any given type of Digital Subscription or Home Delivery Subscription, Star Tribune’s then-current standard, non-discounted price for that type of Digital Subscription or Home Delivery Subscription. To view information about what Regular Rate or discounted rate applies to your Digital Subscription or Home Delivery Subscription at any given time, you may access your account information at StarTribune.com/myaccount or call us at 800-328-4333 or 612-673-7447.
  - The terms “Star Tribune,” “we,” “us” and “our” refer to Star Tribune Media Company LLC.
  - “Terms of Sale” means these terms and conditions (i.e., the terms and conditions set forth on this page).
  - “Terms of Use” means, at any given time, the then-current StarTribune.com terms of use, located at StarTribune.com/termsofuse
  - “Unlimited Digital Access” is as defined in Section 1.2.1 of these Terms of Sale, below.
  - “Unlimited Premium Digital Access” is as defined in Section 1.2.1 of these Terms of Sale, below.
  - The terms “You” and “your” refer to you, the person reading these Terms of Sale.
2. About Digital Offerings and Digital Products back to top
  - You are not required to purchase anything in order to use StarTribune.com or Star Tribune’s iPad app or Mobile apps. If you do not purchase a Digital Subscription or other Digital Product, your access to Star Tribune Digital Offerings will be limited.
  1. Types of Digital Subscriptions
    - Digital Subscriptions currently offered include the following:
      - “Unlimited Digital Access”: A subscription package that includes unlimited content on StarTribune.com, also accessible through the Star Tribune iPad® app and the Star Tribune Mobile apps; and
      - “Unlimited Premium Digital Access”: A subscription package that includes unlimited content on StarTribune.com, also accessible through the Star Tribune iPad® app, the Star Tribune Mobile apps, and the eEdition , a digital replica of the daily print edition of the Newspaper.
  2. Additional Information regarding Digital Offerings and Digital Products
    - Please note the following:
      - Star Tribune Mobile apps are not available for all devices. To learn whether there is a Star Tribune Mobile app for your device, please email us at digitalaccess@startribune.com or call us at 800-328-4333 or 612-673-7447.
      - Promotional offers that include a Home Delivery Subscription are limited to households within designated Newspaper home delivery areas.
      - If your Digital Subscription is associated with a Home Delivery Subscription, your Digital Subscription (and your access to the Digital Products) will terminate when your Home Delivery Subscription is terminated.
      - For all home delivery subscribers in the metro area, your subscription includes the quarterly Star Tribune Magazine, which comes with your Sunday paper, delivered at a rate of $1.99 per issue. Sunday and Sunday + Digital Access subscribers will also receive the Thursday print editions prior to Valentine’s Day, Mother’s Day, and Memorial Day, plus Labor Day (Monday), at the rate of $1 each. The Thanksgiving Day edition will also be included at a rate of $2. These charges will be reflected in your account and may accelerate the expiration date of your subscription. If you do not wish to receive these additional days of delivery and/or the magazine, please contact customer service at 612.673.4343.
      - We reserve the right to limit the number of user accounts (identified by user name and password) and the number of devices associated with any given Digital Subscription purchase.
      - We reserve the right to modify the content, type and availability of any product or service (including but not limited to any Digital Offering, Digital Product, Digital Subscription and Home Delivery Subscription) at any time.
      - In addition to these Terms of Sale, use of each Digital Offering is subject to whatever terms of use are applicable to that Digital Offering (for example, use of StarTribune.com is subject to the Terms of Use and the Privacy Policy).
  3. These Terms of Sale Apply to Your Purchase or Use of Digital Products
    - By purchasing or using any Digital Product, you agree to these Terms of Sale, the Terms of Use and the Privacy Policy, all of which have been established by Star Tribune and may be modified by Star Tribune at any time.
    - If you agree to be bound by these Terms of Sale, the Terms of Use and the Privacy Policy, you should click on the “I accept the terms of sale, terms of use and privacy policy” button on the order page. If you do not agree to be bound by these Terms of Sale, the Terms of Use and the Privacy Policy, you will not be able to complete your Digital Product purchase or registration.
3. Processing and Payment back to top
  - Star Tribune will process your Digital Subscription or other Digital Product purchase as promptly as possible. Your payment details must be verified before your Digital Subscription or other Digital Product can be activated.
  - We accept all major credit cards. We reserve the right to reject any order or purchase at any time.
  - If your initial payment authorization is later revoked, your subscription, product or access will be terminated. If you believe your access and/or subscription has been terminated in error, please email us at digitalaccess@startribune.com or call us at 800-328-4333 or 612-673-7447.
  - To view or change your payment method, visit StarTribune.com/myaccount.
4. Pricing back to top
  - When you purchase a Digital Product, the price will be made clear during the order process. You agree to pay the price that is stated at the time of your order, as well as any applicable taxes. You also agree to the billing frequency stated at the time of your order.
  - Discount eligibility is determined at the time of the order. Discounts cannot be applied retroactively.
  - Settlement of any past due balance is required before your new subscription can begin. Monies collected may first be applied to any inactive account in your name that has a balance due. This may result in consecutive charges to your credit card.
  - All prices are in United States Dollars.
  - Star Tribune reserves the right to change prices and fees at any time. We will notify you in advance if the Regular Rate of a product changes from what was stated at the time of your order (or, with respect to subsequent changes, if the Regular Rate changes from the most recent rate you have been paying). You will have the opportunity to accept the new price or cancel your subscription or purchase from that point forward.
  - Applicable taxes may vary. We are not able to notify you in advance of changes in applicable taxes.
  - If we learn of a typographical or other error in a rate that we or someone acting on our behalf has offered, we are not under any obligation to offer you the product or service at that price. In any such event, we will notify you of the error and give you the opportunity to cancel your order and obtain a refund if payment has already been made.
  1. Additional Costs
    - If your product includes access to areas that contain other products, you may have to pay additional fees to fully access those products. These additional charges will be clearly stated.
    - When you use your Digital Product, you may incur other additional charges, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.
    - If you believe someone else has used your account or you are being charged for a product you do not have, please contact digitalaccess@startribune.com.
5. Billing back to top
  1. Digital Subscriptions
    - We will charge or debit your payment method at the beginning of your subscription or, if applicable, at the end of your free trial period. Billing will continue according to the cycle stated at the time of your order. To view information about your billing cycle, visit StarTribune.com/myaccount.
    - All Star Tribune Digital Subscriptions are renewed automatically. When we renew your subscription, we will use the payment method currently associated with your account. You may view your payment method at any time in the StarTribune.com/myaccount.
    - You will not be notified in advance of impending renewals. Please see our Cancellation and Refund Policy, below, for information about canceling.
  2. Other Digital Products (e.g., One-Time Purchases)
    - When you purchase a Digital Product that is not a Digital Subscription (e.g., a gift subscription or a download of an article from Star Tribune’s archive), we will charge or debit your payment method at the moment of purchase.
6. Service and Billing Continue Beyond Initial Order Period Unless You Cancel back to top
  - You acknowledge that service and billing continues beyond the expiration of your subscription for a period of time unless you cancel your subscription in accordance with our Cancellation and Refund Policy. Service and billing continue even if your credit card expires or your payment method is otherwise invalid.
  - You will be responsible for all costs we incur in connection with the collection of unpaid amounts, including course costs, attorneys’ fees, collection agency fees and any other associated costs.
7. Promotions back to top
  - We may occasionally offer promotions. The specific terms of each promotion are stated at the time the promotion is offered. Each promotion may be different. Promotions may not be combined.
  - You are required to provide your payment details when you sign up for a promotion. At the end of the promotion, you will automatically be signed up for the related subscription or purchase that will begin at the end of the Introductory Period. We will not notify you in advance that the promotion is about to end. To cancel and avoid being charged, you must notify us before the promotion ends.
  1. Promotions Offered to New Subscribers
    - Introductory Period. If you are a new subscriber to Star Tribune products and services (or are establishing a new subscriber account with Star Tribune), we will charge your payment method for the amount of your order. The amount we charge will be the weekly Introductory Rate quoted to you in the Promotional Offer, times the number of weeks in your Introductory Period.
    - Automatic Renewal. Your Digital Subscription (and any associated Home Delivery Subscription) comes with the convenience of automatic renewal, charged to the payment method you have provided, until you decide to cancel. Each renewal subscription will be 13 weeks long (unless otherwise stated in your introductory offer). You can contact us to select a longer subscription term. You will be charged at whatever Regular Rate then-currently applies to that type of subscription as of the date that renewal subscription term begins. (For instance, if Star Tribune increases the rate applicable to your next renewal subscription term, and you do not cancel your subscription, the higher rate will apply when your subscription automatically renews.) You will be notified in advance of increases on your automatic renewal rate.
  2. Promotions Offered to Existing Subscribers
    - If you are upgrading your existing Star Tribune subscription account to add a Digital Product Subscription, we will process your upgrade purchase as follows:
      - Upgrade. Your existing subscription will be upgraded as soon as possible upon receipt of your upgrade order to add the new products and services (for example, a Digital Subscription).
      - Orders Placed During a Subscription Term. If you are in the midst of a paid subscription term when you place your upgrade order (for example, if you have paid for a 13-week Sunday-only Home Delivery Subscription, and only 7 weeks of your current Home Delivery Subscription have elapsed), you may not be immediately billed for the upgrade. Instead, the payment you made for your existing Home Delivery Subscription will also be applied to your upgrade. The length of your existing Home Delivery Subscription will be adjusted accordingly.
      - How Long Your Introductory Rate Applies. For digital and/or print upgrades to an existing subscription, the Introductory Rate applies to the adjusted remainder of your current subscription and to your first renewal subscription. For subsequent automatic renewals, the rate that will apply will be whatever Regular Rate then-currently applies to that type of subscription as of the date that renewal subscription term begins. (For instance, if Star Tribune increases the rate applicable to your next renewal subscription term and you do not cancel your subscription, the higher rate will apply when your subscription automatically renews.)
      - After Your Introductory Rate Expires. When your Introductory Rate expires, your digital and/or print upgrade subscription will be automatically renewed at whatever Regular Rate then-currently applies to that type of subscription as of the date that renewal subscription term begins. We will process your renewal subscription payment using the same payment method you had previously selected (or a new payment method you select by notifying us in advance).
8. Viewing Your Subscription Information back to top
  - To view information about your subscriptions (including applicable rates and billing information), you may access your account information at StarTribune.com/myaccount. You may also email us at digitalaccess@startribune.com or call us at 800-328-4333 or 612-673-7447.
9. Purchases from Third Parties back to top
  - If you have purchased your Digital Product through a third party, these Terms of Sale may not apply to you. We are not liable to you for any claims related to purchases made through third parties. Please contact the third party directly.
Cancellation and Refund Policy for Digital Products back to top
1. Cancellation by You back to top
  1. Cancellation and Refunds of Digital Subscriptions
    - You may cancel your Digital Subscription (and any associated Home Delivery Subscription) at any time, with or without cause, by using any of the following methods to notify us of your cancellation:
      - Email your notice to us at digitalaccess@startribune.com;
      - Call to notify us at 800-328-4333 or 612-673-7447; or
      - Write "cancel" on your invoice and mail it to us by U.S. mail, postage paid, at the following address: Star Tribune Circulation, 650 3rd Ave. S, Suite 1300, Minneapolis, MN 55488.
    - We will terminate your subscription as of the date we receive your notice of cancellation, and we will refund to you the unused portion (if any) of the amount of your prepaid subscription that corresponds to what you have cancelled. If your account shows a balance due, you will remain liable for the balance until it is paid.
    - We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
  2. Cancellation and Refunds of Digital Products Other than Digital Subscriptions
    - Purchases of Digital Products other than Digital Subscriptions may not be canceled and the purchase price of such products is not refundable.
    - We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
  3. Your Sole Recourse is Cancellation
    - If you are displeased with any of our products or services or any changes that may occur with respect to our products or services (including but not limited to Digital Products), your sole recourse is to cancel your subscription if and to the extent permitted in accordance with Section 2.1.1 or 2.1.2, above.
    - Without limiting the preceding paragraph:
      - Changes to Content or Access. We reserve the right to make changes to our products and services (including but not limited to our Digital Offerings and Digital Products, and including but not limited to changes to content and/or access) at any time. Any changes we make will not entitle you to a refund.
      - Unavailability of Content or Access. From time to time, our Digital Offerings and/or Digital Products may be temporarily unavailable. We do not warrant that our Digital Offerings or Digital Products will be available without interruption. Any such interruption or unavailability of our Digital Offerings or Digital Products will not entitle you to a refund.
      - Third Parties. We reserve the right to temporarily reduce or eliminate the charge to certain third parties for content or access that you are currently paying for under different terms. Our doing so will not entitle your to a refund.
  4. Typographical or Other Errors in Rates
    - If we discover a typographical or other error in a rate that we or someone acting on our behalf has offered, we are not under any obligation to offer you the product or service at that price. In any such event, we will notify you of the error and give you the opportunity to cancel your order and obtain a refund if payment has already been made.
2. Cancellation by Star Tribune back to top
  - We reserve the right, at any time, to reject any order or purchase and to cancel your Digital Subscription (and any associated Home Delivery Subscription), in whole or in part, with or without cause (including but not limited to by reason of any failure, revocation or invalidity of your payment method). If we cancel your subscription, we will refund to you the unused portion (if any) of the amount of your prepaid subscription that corresponds to what we have canceled. If your account shows a balance due, you will remain liable for the balance until it is paid.
  - If you believe your access and/or subscription has been terminated in error, please email us at digitalaccess@startribune.com or call us at 800-328-4333 or 612-673-7447.
Miscellaneous back to top
1. Governing Law back to top
  - These Terms of Sale have been entered into in the State of Minnesota and shall be construed and enforced in accordance with Minnesota law without regard to its conflicts of law principles. Any action to enforce these Terms of Service shall be brought in the federal or state courts located in Hennepin County, Minnesota.
2. Changes to Terms of Sale back to top
  - We reserve the right to update or modify these Terms of Sale at any time, without prior notice, by posting the revised version of these Terms of Sale behind the link marked “Terms of Sale – Digital Products” at the bottom of each page of StarTribune.com. These changes will be effective as of the date we post the revised version on StarTribune.com.
  - For your convenience, whenever these Terms of Sale are changed, we will alert you by placing the word “New” next to the link marked “Terms of Sale – Digital Products” in the universal footer of StarTribune.com. We will also update the “effective date” at the top of this page. If you have not used this Site recently, be sure you check the effective date to see if these Terms of Sale have been revised since your last visit.
  - You may access the current version of these Terms of Sale at any time by clicking on the link marked “Terms of Sale – Digital Products” in the universal footer of StarTribune.com.
  - IF ANY OF THESE TERMS OF SALE OR ANY FUTURE CHANGES ARE UNACCEPTABLE TO YOU, YOU MAY CANCEL YOUR SUBSCRIPTION IN ACCORDANCE WITH OUR CANCELLATION AND REFUND POLICY. YOUR CONTINUED USE OF ANY DIGITAL PRODUCT NOW, OR FOLLOWING THE POSTING OF NOTICE OF ANY CHANGES IN THESE TERMS OF SALE, CONSTITUTES ACCEPTANCE BY YOU OF THE TERMS OF SALE AND ANY SUCH CHANGES OR MODIFICATIONS.

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Terms of Sale: Digital Products