Would you like a modern tale of woe and self-inflicted stupidity?
Consider the Smart Thermostat. I have one, and it always lights up when I enter the room. Well, at least someone does, I think. I don't know if it's the thermostat doing the equivalent of wagging its tail hello, or if it's so vain it thinks I've come to give it a twist.
Not that I'd ever touch the thing. Such intimate contact is discouraged these days. We use apps. I could sit in Duluth and turn down the heat. What a world! Why, 100 years ago, you'd have to send a telegram to a messenger service, and they'd send over a lad to get the spare key from under the pot, go in the house and turn down the heat. When you got back, you would tape a nickel to a postcard and mail it as a tip.
You may ask: Why would you want to adjust the heat from somewhere else? Because you can. You won't, but it's spiffy to know that you can.
Last month, however, it wasn't only cool in the gee-willikers sense, but literally cool. There was a server problem, which meant that some people could not turn up their furnaces with their phones when the temperature dropped.
There was a long Twitter thread full of chattering-teeth complaints. Periodically someone would offer a helpful hint: "Walk over to the thermostat and press the + button."
This had never occurred to a sizable number of people. If you tell them that the server is down, well, that's the end of the story. Nothing to be done. If they went to Hoover Dam expecting to see Lake Mead filled with water, you could say, "The server for the river's down" and they'd nod and reply: "OK, we'll come back later. Can you send a text alert when it's back up?"
This is a broad characterization that really doesn't apply to more than a few million people. And, in light of complete transparency, I admit that I have no standing to scoff.