Twins ticket sales improve after a day of online glitches

Article by: RANDY FURST , Star Tribune
Updated: March 20, 2011 - 9:16 PM

A Twins official said ticket sales went "smooth as silk" Sunday, a day after computer glitches forced hundreds of fans to wait hours to buy tickets online only to watch their screen go blank without them getting through.

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Kevin Smith, the team's executive director of public affairs, said Saturday's computer troubles occurred during a massive crush for tickets -- about 100,000 fans -- on the first day single-game seats were sold. It was not clear, he said, whether the demand contributed to the computer problems.

But on Sunday, Smith said, waits were short or nonexistent. "People get right on and buy tickets without even waiting in the virtual waiting room," he said.

At midafternoon Sunday, there was no wait to buy tickets by phone and there were short lines at the Target Field ticket office.

Several Twins fans writing in the Star Tribune's online story comments area complained Sunday that they were unable to get two seats together. "I just tried 14 different games and cannot get two tickets together," said one. Wrote another: "I tried this morning again since the fiasco yesterday and I could not get two seats together."

Smith said those fans probably were seeking tickets for the team's premium games in June, July and August, where demand is highest and a limited number of tickets are available.

"We do have a lot of inventory [of tickets] left for games in April, May and September" with no difficulty getting a lot of seats together, Smith said.

Even before tickets went on sale Saturday, the Twins already had sold about 25,000 full-season-equivalent tickets, equal to about 2 million seats, and an additional 100,000 tickets to season-ticket holders. Smith said the number of single-game tickets sold over the weekend was not yet available.

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