The teenagers Robert Duran spotted at the local pizza parlor were gathered around a table on a Friday night, but they weren't talking or joking; they were staring down at their cellphones.
He's seen it before. A communications professor at the University of Hartford in West Hartford, Conn., Duran often arrives at a class to find 20 students silently texting in the dark — they're so busy with their phones that they haven't even bothered to turn on the lights. And when he holds office hours, fewer students drop by for a little one-on-one conversation, advice or mentoring.
"Students seem to have difficulty just engaging in a face-to-face interaction," he said. "And I don't even mean normal eye contact. I mean engaging in an exchange. There are some fundamental skills they just don't have."
Employers, too, say they've seen evidence of declining skills in the workplace.
At a time when digital technology is increasingly allowing Americans — young and old — to bypass actual conversation, some experts worry we're losing valuable communication skills. Or maybe we're even failing to acquire them in the first place.
Massachusetts Institute of Technology Prof. Sherry Turkle, author of "Alone Together: Why We Expect More From Technology and Less From Each Other," wants conversation to become a higher priority.
The good news is conversation is a skill that can be explained, practiced and acquired. And those who make the effort can reap a wide range of rewards: richer personal relationships, more interesting interactions, better job performance and less stress at parties and work events.
"It's not rocket science, and it's not something that's outdated," said Margaret Shepherd, author of "The Art of Civilized Conversation: A Guide to Expressing Yourself With Style and Grace." "I'm not necessarily against all the new ways to communicate, but I feel I have to speak up and advocate, yes, [communicating] face to face and out loud, and following certain rules of conversation, is really still worth the time."