For Donaldson Co., building a global e-commerce system had several obstacles: Different divisions sold to different types of customers. Different geographic regions had different currencies.
A platform had to be designed to accommodate all the different parameters. The good news was that all the units' computer systems already talked to each other because Donaldson in 2016 had successfully rolled out a $90 million global enterprise resource planning, or ERP, system, a move that itself often poses challenges for companies.
But Donaldson also had a deadline: it wanted its new global e-commerce site to be available by the time of the Automechanika trade show, which was earlier this month in Frankfurt, Germany. The biennial conference is an important one for Bloomington-based Donaldson and one of the largest automotive services trade shows in Europe.
"The ERP system is an enabler. Now we have a global part number system, now we have a global unified system," said Tom Scalf, senior vice president of Donaldson's engine products business. "Although it was a major undertaking, it made [adding the e-commerce system] doable globally versus trying to lay something over five different systems."
ERP systems knit together the various software systems throughout an organization, such as inventory, order management, customer relationship management, human resource systems and others.
In the second quarter of 2014, Donaldson began to deploy a global ERP system. The multiyear implementation of that project concluded in August 2016.
Global ERP system implementations can be tricky. Plenty of companies have had problems with their rollouts and it is not unusual for projects to land in the footnotes of company financial statements describing project delays and cost overruns.
Donaldson management took a deliberate approach to the rollout of the system to ensure that the customer experience was protected. The company ended up rolling out the system on a region-by-region basis.