Q I thought computer-automated calls were illegal in Minnesota, yet I continue to to get them. They don't leave a phone number, just directions to "Press 1" to talk to a representative, or "Press 2" to be removed from the calling list (which I don't think does anything). So if you are not home you get a completely useless voice mail you can't do anything about. What can we do to get off such lists?
A Computer-automated calls or solicitations are illegal, but there are a few exceptions, said Ben Wogsland, spokesman for the Minnesota Attorney General's office. In general, you may still get them if:
• You have given the company permission to contact you.
• The call was preceded by a live operator who asked for your consent.
• The message is from a school district for parents, students and staff.
• You have current business relations with the firm calling.
If your calls don't fall under one of these conditions, then file a complaint with the Minnesota Attorney General's office at www.ag.state.mn.us. (Click on the complaint button near the top of the page.) Or call the consumer information line at 651-296-3353; toll-free at 1-800-657-3787.
Wogsland also suggests you contact the Federal Communications Commission, which has the primary enforcement role for these calls. Complaint forms are at www.esupport.fcc.gov/complaints.htm. You can also file a consumer complaint with the FCC by e-mailing fccinfo@fcc.gov; calling 1-888-225-5322; faxing 1-866-418-0232; or writing to: Federal Communications Commission, Consumer & Governmental Affairs Bureau, Consumer Inquiries & Complaints Division, 445 12th St. SW., Washington, DC 20554.
