The rise of big emerging economies like China and India, and the steady march of globalization, has led to a surge in the numbers of people wanting to travel abroad for business or tourism. As a result, demand for visas is at unprecedented levels.
In the fiscal year ending in September 2014, the United States granted just under 10 million visas — up from around 6 million in 1997, despite blips in the wake of the terrorist attacks of Sept. 11, 2001, and the global financial crisis of 2008-09.
Citizens of the U.S., Great Britain and some other rich countries can travel to most places without a visa. Chinese and Indian travelers are far more likely to have to apply for them. And citizens of a few benighted places, such as Iraq and Afghanistan, have to submit to the cost and bureaucracy — and often the humiliation — of the visa-application process to get to most places.
The most sensible response to this surge in demand for short-term visas would be for governments to streamline the application process and scrap the most onerous requirements. But governments are often not sensible about such things.
The 26 European countries with a common visa policy — the "Schengen group" — require tourists from India and other developing countries to provide several months' worth of bank statements and pay slips.
Visitors to Britain often have to fill in a 10-page application form, including details of every trip abroad for the past 10 years. Business travelers to India must provide two references. Mexico has scrapped a rule requiring visa applicants (including women) to submit a description of their mustaches. But in 2016, the U.S. will start requiring visas for some travelers who currently do not need them — if, for example, they have visited Iran, Iraq, Syria or Sudan in the previous five years.
In many cases, instead of simplifying the visa process, governments have offloaded it to private contractors. Travelers may now have to pay a service fee to the company handling their application on top of the standard visa fee. The biggest firm in this growing business is VFS Global, which is part of Kuoni, a Swiss tourism company. Starting from a single premises in Mumbai in 2001, handling applications for American visas, VFS now has more than 1,900 visa centers in 124 countries, processing paperwork for 48 governments.
Of the 113 million visa applications made worldwide in 2013, one in three went through a contractor, reckons VFS, which has about half the market. Its main rivals are CSC, with around 10 percent of the market, and TLScontact, with around 7 percent. Dozens of smaller firms make up the remainder of the market.