Target Corp. is pledging to win back customers in 2014 with "eye-popping, irresistible deals," even as the nation's No. 2 retailer faces a tangle of challenges after suffering a major data breach over the holidays.
The Minneapolis-based company said Wednesday that profits plunged in the final months of its fiscal year, as the retailer absorbed the twin blows of the nightmare breach and losses tied to its rocky Canadian debut.
"We've definitely got to up our game on all fronts," CEO Gregg Steinhafel said.
Target said it spent $61 million in the fourth quarter on costs related to the cyber theft, but it expects insurance to cover about $44 million of that total.
The final cost of the breach to Target may not be known for years, given litigation, but it is likely to cost the company hundreds of millions of dollars. On Wednesday, Target said it could face a wide variety of breach-related costs that could affect results this year and in "future periods." Investors nonetheless focused on the positive, pushing Target's stock up 7 percent to close at about $60.50. While results and the forecast were weak, many investors were braced for worse, said Dan Binder, managing director at Jeffries in New York.
"Bottom line, results and outlook were not good," Binder said. "But expectations were worse."
There was legitimate good news in Target's earnings, Binder said: U.S. sales continue recovering from the hit of the breach, use of Target's Redcard continues to climb and the company cut stock buybacks but didn't eliminate them altogether, as feared.
Plus, the company announced a $1 billion cost-savings program, something investors always like. Target said it expects to reach $1 billion in annualized savings by the end of 2015. That includes $200 million it saved in 2013.