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As a registered nurse for 29 years, I'm responding to another sad Chris Serres article ("Baxter senior home blamed in resident's death last year," Feb. 9).
I have worked as a director of nursing the last 10 years for six senior care communities, including assisted living/memory care. I have recently left the field to protect my license and refuse to go along with the lies and unfulfilled promises made to the seniors and their families.
Senior care "institutions," as I call them, are very lucrative businesses. Seniors and their families are made numerous promises: activities, three meals a day with snacks, 24-hour access to trained care staff. Reality is that the food is the cheapest they can get, minimal if any fresh fruit and vegetables, activities if they have staff, and care attendants that make a pitiful hourly wage and work two jobs to make ends meet.
All while seniors are paying upward of $10,000 per month.
I have seen and reported numerous medication errors, minimal staff ratios, complaints of poor food quality, lack of management oversight and disregard for poor care. I was told that "we will take the tags" — violations given when the state does their survey and finds noncompliance. I have reported incompetent nurse aides who were found sleeping on the job, or falsely documenting cares done, to the certified nursing assistant board, on deaf ears.
These senior institutions are popping up on every corner. There are not enough care attendants or nursing staff to properly care for the seniors, and yet they continue to get their licenses from the state.