Anna Tsantir has applied a lot of creativity and diligence to get through the pandemic-induced downturn that shuttered the home-cleaning trade.
Tsantir, a onetime art teacher who 15 years ago founded Two Bettys Green Cleaning, has recalled 58 of 73 permanent cleaners and office workers who chose to return from a spring layoff to jobs that start at $17 per hour plus benefits.
About half of Two Bettys' 1,700 largely residential clients are welcoming cleaners back into their homes. And the company could hire another three dozen cleaners by the end of the year, according to Sha'mira Sampler, Two Bettys' hiring and recruiting manager.
"Our people served us so well," Tsantir said. "The grace of the people we furloughed. We kept them on benefits and communicated with them. They inspired us. And now they're coming back to work."
Two Bettys qualified for a roughly $200,000 payroll-protection loan last spring from the U.S. Small Business Administration. It's forgivable under certain conditions. And another low-interest SBA loan, also through Sunrise Bank, for about $150,000, is helping the company survive this disastrous year.
All this followed a record 2019, when revenue hit $4.7 million with a profit margin. Business has swooned this year amid the pandemic. But Tsantir and team have proved resilient.
Moreover, 280 of 1,700 customers, who learned of Two Bettys' jeopardy last spring, kept paying monthly, despite the fact that they weren't getting their houses cleaned.
That created a cash buffer for Tsantir and Sampler and the skeleton team. They designed ultrasafe protocols and products that would allow them to provide the safest possible ways to return to work this summer in the homes of more than half their clients. They also communicated electronically and otherwise with clients and employees to let them know they were working on a future.