Services such as Stitch Fix and Amazon's Prime Wardrobe have put try-before-you-buy shopping on the map. The concept is simple: Shoppers get apparel, accessories or other goods delivered to try, which they can either send back or purchase.
But sneaky fees and easy-to-miss return windows can lead shoppers to spend more than they bargained for. Here is how to take advantage of try-before-you-buy shopping while leaving your budget unscathed.
Watch out for nonrefundable fees. "Try before you buy" isn't always as straightforward as it sounds. In some cases, just because you choose to try an item rather than purchase it upfront doesn't mean it won't cost anything — even if you send it back.
The personalized styling service Stitch Fix charges a $20 styling fee for each shipment. That fee gets credited toward any item you keep, but will not be refunded if you return everything. Nordstrom's Trunk Club has a $25 styling fee that works the same way.
"We hate to feel like we're losing something. If we feel like we've already spent money to get a service and we can get that money back with a purchase, we're going to be kind of mentally calculating a price reduction in that item we're considering," said Kit Yarrow, a consumer psychologist.
Use traditional e-commerce. Check retailer policies and FAQs for styling fees, shipping charges or other nonrefundable costs before you commit to a service. Yarrow recommends considering alternatives, such as making a online purchase with a retailer that offers free returns or limiting try-before-you-buy orders to once a season or less. That way, you are less likely to throw money down the drain.
Mark return deadlines. Missing the return window can leave you stuck with unwanted items and the bill to match. Take online glasses retailer Warby Parker, for example. Its free home try-on service allows shoppers to get as many as five frames delivered. If a customer fails to ship the box back by the end of the trial period, five days after delivery, they are on the hook for the full price of each frame. This system can spell trouble for indecisive folks.
"Maybe you think about it and you think a little too long and you end up keeping them rather than sending them back in time and so you've now purchased them through inertia," Yarrow said.