Frequently asked questions about StarTribune.com

Q: What is your address? A: Our Web address is http://www.startribune.com.
Our mailing address is: Startribune.com
425 Portland Ave.
Minneapolis MN 55488
Or call us at 612.673.4000.
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Q: What is your e-mail address? A: Drop us a line via our feedback form. To submit a letter to the editor click here. Return to top

Q: Is there any charge for reading startribune.com? A: Except for the news archives and Access Vikings Premium content, all our services on the Web are free and advertiser funded. Return to top

Q: Do all articles that appear in the Star Tribune newspaper also appear on startribune.com? A: All our locally produced stories appear online, along with many stories from our news services. However, because of copyright and distribution limitations, some of our syndicated material is not online. On the other hand, we have many online features that are not in the newspaper. Return to top

Q: Why don't you run more comic strips online? A: We have to negotiate separate contracts for electronic distribution of comics. We have created a comics page with a combination of strips that appear in the newspaper and strips that are not available in the printed Star Tribune. Return to top

Q: Why don't you have the newspaper's crossword online? A: We've determined that pencil markings and erasures are hard on the screens of computer monitors. Just kidding. Actually, we're offering instead an interactive crossword that you can solve right in your browser. You'll need a Java-capable browser to play online. (If you don't have Java, there's a version that can be printed out.) Return to top

Q: How do I find an article that appeared on StarTribune.com or in the Star Tribune newspaper?
A: Most Star Tribune articles published since December 2007 are available online for free. Use the Advanced Search link located at the top of most StarTribune.com pages. Refer to the search F.A.Q. for more information. Articles published in the newspaper dating back to 1986 are available in our paid archive. Return to top

Q: When are the classifieds ads published on the Web site? A: They are typically available by 6:30 a.m. Return to top

Q: How much do you charge to place a classified ad online? A: A: See the Star Tribune Advertising section for Classified and Display newspaper and online rates and contact information. Return to top

Q: Can I submit a newspaper ad via startribune.com? A: A: In many cases, Classified ads to appear in the newspaper can be ordered. Click here to get started. Return to top

Q: What time does a new issue of the Star Tribune go online? Is this a piecemeal process, or is it all put online at once? A: News, features, sports and weather content is updated continuously from 5 a.m. until 1 a.m., seven days a week. Associated Press content is updated 24 hours a day. The articles that appear in the morning Star Tribune generally are available the previous evening on startribune.com as the articles are written and edited. Because of this continuous updating, there is no such thing as a "new issue" of startribune.com. Return to top

Q: Can I submit a Fixit question by e-mail? A: Send Fixit questions to fixit@startribune.com. Or visit our Fixit page and search past columns for an answer. Return to top