U.S. Bancorp has been carefully monitoring expenses for the last several quarters as it anticipates a higher interest rate environment and more robust economic growth, said Richard Davis, CEO of the Minneapolis-based financial services holding company, during an Oct. 15 conference call regarding third-quarter results.
During the question-and-answer session, an analyst asked Davis which projects he would support no matter how long it takes for interest rates to rise.
"One is mobile transitions to banking channels," Davis said. "We are spending money on that."
According to Davis, U.S. Bancorp has hundreds of people in Atlanta at work on those topics.
"I haven't starved that one bit because that is the changing environment we are in," Davis said. "We have to be a leader on that."
The second project area is compliance, which is becoming more important as the industry faces increasing regulation.
"I am spending money on either back office or, more often than not, technology to replace some of the error-ridden places where human interaction creates an outcome that's not acceptable anymore," Davis told analysts. "That investment is worth it, not because it's a better product necessarily, but because it's a better compliance outcome."
Patrick Kennedy