When a video of a passenger being dragged off a United flight went viral last month, the U.S. carrier's Middle Eastern rivals were quick to mock its customer service. Qatar Airways updated its smartphone app to say it "doesn't support drag and drop."
The ribbing was justified. Over a decade of expansion, Qatar Airways, along with Emirates of Dubai, the world's largest airline by international passenger miles traveled, and Etihad Airways of Abu Dhabi, wowed customers with superior service and better-value fares. Over the past decade the big three Gulf carriers and Turkish Airlines tripled their passenger numbers, to 155 million in 2015.
They went a long way to dominating long-haul routes between Europe and Asia. Most international airlines rely on travelers going from or to their home countries, but customers of the four "super-connectors," as they are known, mostly just change planes at the carriers' hub airports en route to somewhere else.
A slowing of this spectacular growth was at some point inevitable. But it has been exacerbated by several things.
First, the airlines have been deeply affected by the halving of the oil price since 2014, which has reduced their customers' spending power and sharply cut demand for air travel from the Middle East itself. In particular, energy companies, responsible for 29 percent of GDP in the Gulf states, are slashing travel in business class, the most profitable cabin in airlines' fleets.
Second, geography has turned sharply against them. When Sir Tim Clark, president of Emirates, helped Dubai's government to set up the airline in 1985, he was quick to spot that a third of the world's population lives within four hours' flight of Dubai, and two-thirds within eight.
"They were in the right place at the right time," said Andrew Charlton of Aviation Advocacy, a consultancy. "But now they've been caught in the wrong place at the wrong time."
A series of terror attacks in the region and an attempted coup in Turkey last July has prompted many passengers to shun airports in the Middle East and to go elsewhere to change planes. The latest figure (from March) for capacity utilization for Middle Eastern airlines was just 73 percent, the lowest since 2006 and worse than at the height of the financial crisis in 2008-09.