The mystery of the missing Droid photos

November 15, 2011 at 4:52PM

QWhen I attempted to transfer pictures from my Droid 3 phone to my HP laptop via USB cord, about 25 percent of the photos didn't transfer. I got icons instead of pictures. I tried Verizon Media Manager and Windows Photo Gallery, but got the message that the photos were corrupted or not supported. Any ideas?

NANCY COX MARAFIOTI, UTICA, N.Y.

AAre any of the photos really video? If so, they're files with the ".3gp" suffix, which your PC probably doesn't recognize and thus displays only as icons. There are downloadable programs that can convert .3gp video files to a format Windows PCs can use, such as .avi or .wmv. See tinyurl.com/5rscpdh for conversion programs.

If all the files are photos, the inability to transfer some pictures could mean there's a flaw in the phone, the micro USB cable or the phone's microSD flash memory card. If you have access to a friend's USB cord, try it instead of yours. If the photos are stored on the phone's microSD card, try removing the card, putting it into a card reader and then reading the photos on the PC.

Alternatively, try using your phone to e-mail the problem photos to an e-mail account you can access from your PC.

QI'm confused about the difference between my desktop computer's PCIe card and my external Linksys wireless router. I bought the router to wirelessly connect my netbook portable computer and my Sonos music system. But what does the PCIe card do?

JOHN MARES, DASSEL, MINN.

AThe Linksys router is the hub of your network, allowing Wi-Fi enabled devices such as your Sonos music system, netbook computer and desktop PC to connect with the local network and the Internet. The PCIe card is the Wi-Fi device that enables your desktop computer to communicate with the Linksys router. If your desktop computer has a wired connection to your network, the wireless PCIe card isn't needed.

QCan I recover an important PC file that I accidentally overwrote with another one using the same file name?

RICHARD AUSTIN,

SKANEATELES, N.Y.

AThat will depend on whether the original file was actually overwritten, or whether, more likely, the new version was stored in a different part of the hard disk.

If the two are stored in different places, the original can probably be recovered by using one of the downloadable programs at tinyurl.com/43sauwk. But recover it right away, because the PC thinks that disk space is available for storing something else.

E-mail tech questions to steve.j.alexander@ gmail.com, or write to Tech Q&A, 425 Portland Av., Minneapolis, MN 55488. Include name, city and telephone number.

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