Samsung Electronics Co. has pulled its Galaxy Note 7 from the market after reports that replacement phones are exploding like the defective first batch that triggered a global recall. Here's an explainer on what owners can and should do next.
What do I do first?
Turn it off. Samsung is advising all consumers to power down the $900 smartphone immediately and contact the seller. While the company hasn't confirmed the new versions are prone to exploding, it's not taking any chances while it investigates.
What if there haven't been any problems with mine?
Doesn't matter. Whether its a model affected by the first recall or one of the replacements offered since late last month, Samsung says keep it turned off. It has stopped short of issuing a second recall but is giving customers the option of sending it back.
Where do I take it?
Back to where it was bought, whether that's a carrier, website or retail outlet. Samsung is covering the cost of shipping Note 7s and offering a full refund on the phone and its related accessories.
What if I want another phone?
