The recent announcement by the Mayo Clinic of a more than $67 million gift completely overshadowed news of a $10 million gift announced just a week earlier to help expand Mayo's center for executive health in Rochester.
The contrast between the two announcements could not have been more striking. Robert and Patricia Kern gave $67 million that Mayo intends to use to improve health care for everybody. The other news release reads like a product announcement, of a premium offering that was already top shelf and is just getting better. In a political environment with health care cost and access so much in the news, it really was surprising to read such tin-eared language.
"The new center is located on the fifth floor of the Mayo Building and is the centerpiece of Mayo Clinic's worldwide program offering premium services and all-inclusive care targeted for busy business leaders," it said.
"Within this center, executives will experience a quality, relaxed atmosphere with concierge services, a complimentary lounge with food and beverages and a full range of business services. ... Executive patients will experience an uninterrupted health care visit with applicable tests, physician appointments and services in one central location."
Really? A concierge? And complimentary lounge? While the rest of us sit and wait, thumbing through nine-month-old copies of Redbook?
It's possible to hear a less-promotional tone in an announcement of Black Friday deals at J.C. Penney. It was all about improving the customer experience for those really busy people who have the dough to pay for it.
And it sure isn't the way Mayo's leadership explained the $67 million gift.
With that one, from the Wisconsin couple Robert and Patricia Kern, Mayo said it would be able to do more to "re-engineer health care" so "patients everywhere get the high-quality, high-value care they need and deserve."