The nursing profession has been under duress this past year and a half due to COVID and some lack of appreciation. I was told during my recent time at M Health Fairview Edina that they have been extremely busy with all the post-COVID catch-up procedures. My experience at the M Health Heart Center, where I had open heart surgery, brought me up close and personal to many of these dedicated health care workers, appreciative of their positive and caring attitude under a heavy workload. I have to say I received the best and most empathetic care I could have wished for.
For example, the senior nurse in the ICU that first night mothered me as I dealt with pain and confusion. Through the two days, regular ICU staff were there for me on a moment's notice, always solicitous of my needs.
When I moved to the regular ward, there was a parade of nurses and assistants at all experience levels coming and going, either on shift or off shift. The handoffs were smooth with no dropped balls. Instructions were clear and executed on schedule. The patient (me) was always kept in the loop.
What struck me most, however, was the quality of junior nurses in their 20s with typically two to three years' experience behind them. I have to say we are raising up a cadre of nurses today who are amazing. These young nurses were competent and professional. Better yet, they carried a joyfulness, a willingness to engage and truly sympathetic hearts. Our hospitals and clinics will be in good hands as these "cuspers" (lodged between millennials and Generation Z) move up into increasing responsibility.
My thanks to all of you.
Harald Eriksen, Brooklyn Park
EMERGENCY ROOMS
They don't know what's wrong. That's why they're there.
Though a Monday letter writer had a significant issue that brought him to the emergency room ("UnitedHealthcare has a point," Readers Write, June 14), was he observant enough to see that the child with an upset stomach did not have imminent appendicitis, that one adult was not having an impending attack of gout, or that the other adult was not experiencing an acute sinus infection? The existence of emergency rooms stems from the notion that most people don't have the ability to sort out what is serious and what is not. Are some cases inappropriate? Of course, but in the throes of disturbing symptoms, how are most people to react?
More to the entire issue is that UnitedHealthcare has backed off — for now — on its plans to analyze emergency department billings and then decide if visits are "worthy" of compensation ("Insurer delays ER payment shift," June 11). Readers of recent Star Tribune articles, also known as potential patients and emergency department users, are due transparency as to how decisions were made: Was it simply a group of number-crunchers asking, "How can we save more money and make even more of a profit?" Were any physicians involved, especially those involved with emergency medicine care? How detailed were the records reviewed, given that different caregivers signing off on a patient, no matter where the location, could potentially code the same problem in different ways? (Codes are the numerical identifiers of diagnoses that are submitted to insurance companies for reimbursement.)