Brian Call, president of Rubicon Mortgage, steps into the role of president of the Minnesota Mortgage Association at a particularly challenging time for the industry. Coming out of the recession, the industry has faced a near overhaul of its underwriting and disclosure processes. The new year promises to be no less turbulent as the industry adapts to these new rules and a more challenging and competitive market. The latest regulations, for example, are aimed at making the homebuying process more transparent and have been launched by the Consumer Financial Protection Bureau. They are called Know Before You Owe, and their recent implementation has been blamed for a decline in home closings in November as brokers struggled to comply. Here are Call's thoughts about the issues he will face in his new post in 2016:
Q: Lawrence Yun of the National Association of Realtors blamed Know Before You Owe for delaying closings, causing a steep decline in home sales in November. What will be the biggest issues facing the industry in the coming year?
A: Operational impact resulting from wide sweeping regulations that challenge the "old" ways of doing business. While much of the regulation is helping customers to better understand their loan options and terms through revised disclosures, it has had significant impact to legacy industry systems and technology.
Ensuring full compliance with all lending regulations, while being nimble in meeting the needs of prospective home buyers and the real estate community, is the single biggest issue we are currently and actively addressing.
Q: What did you do before founding your own company?
A: I started my career with Norwest Financial in 1997. I worked through the Wells Fargo acquisition in 1998 here in Minnesota and held a variety of consumer lending, marketing and management roles through 2005 in Ohio, Iowa, and Minnesota.
Q: What brought you to the mortgage industry?
A: The mortgage industry is exciting and ever-changing, and one of few industries that help people achieve the American dream of homeownership. I believed there were too few mortgage companies that focused on the importance of educating their prospective customers, viewing their role to be that of a teacher in the mortgage loan process.