Q My boyfriend and I moved into our new apartment in Eden Prairie last November. As soon as we moved in, we noticed a constant banging that would last from about 7 a.m. until 3 p.m. and would happen again from 8 to 11 p.m.
We are positive the noise is coming from the apartment across the hall from us. The noise is the loudest when we are in our living room. It sounds like someone is hammering on the wall. It lasts 30 seconds to 3 minutes. Sometimes it is so loud we can hear it in our bedroom, which is on the opposite side of the apartment!
We are unable to enjoy eating at our dinner table (even with company over), unable to sleep in on our days off and unable to watch TV or catch up on computer work in our living room.
The noise occurs at least once a day and sometimes up to five times a day. Many of our visitors have heard the noise, as well. We just started recording times and dates that we hear the noise in February and have already reported the noise more than 20 times!
In December, when I started spending more time at home because I was on a break from school, I realized the noise was too much of a nuisance and that I needed to complain about it. First, I tried to contact our neighbors when they were at home, but they wouldn't answer their door.
Next, I called the company to complain. They said they would investigate. Still, the problem persisted and has gotten worse. I finally walked over to our apartment office with a recording of the noise, to which they said again that they would keep investigating. I called the office manager and left messages. I've also written to my apartment office with no response.
I called the police nonemergency line and they said they can come out, but they must hear the noise when they arrive to file a complaint. I told them not to waste their time because the noise lasts only a few minutes. However, I'm itching to call them again to have something on record.
I finally called my family's lawyer and he advised me to write a letter to the apartment office and the property management company saying that we would withhold rent until the noise was stopped. He said he also believes we should be refunded some of the rent we've paid these past few months. He advised me to make copies of the letter and send it through the mail with signature confirmation.