How to get things done in St. Paul during the cyberattack

St. Paul’s internet infrastructure is shut down to contain a cyberattack. That means some city services are unavailable or function a little differently.

Emergency services are still working, and 911 still functions normally.

Most other city hall telephone lines are not connecting, but email still works.

Here’s how to navigate other St. Paul city services during the outage.

Water, sewer, trash and other city bills cannot be paid online right now.

There will be no late fees until the systems come back online.

St. Paul will update residents about billing and services when systems are back online.

For other non-emergency infrastructure concerns, call 651-291-1111.

There is no internet access at St. Paul Public Libraries. Printing at the libraries is also unavailable.

Patrons can still check out and return materials at library branches, but online borrowing history will not update until service is restored. Automatic renewals will still go through. Library staff cannot open new library card accounts.

Ramsey County and Hennepin County libraries are not affected.

Pools and rec centers are still open, but daily pool passes can only be paid in cash.