There is perhaps no thornier issue in consumer banking than overdraft protection.
Banks see it as a valuable service, which lets customers keep using their debit cards for purchases and ATM withdrawals in exchange for a reasonable fee.
For consumer advocates, the idea of charging a customer who has run out of money is like kicking someone when they are down. The average overdraft fee is $33.38 per transaction, according to 2017 Bankrate checking account survey.
Ultimately, it's the customer's decision to choose overdraft protection. In 2010, policymakers forced banks to make it an opt-in service.
Should you opt in to overdraft protection?
Ultimately, opting in has two major benefits. It protects those who worry about finding themselves in the embarrassing situation of having their card declined. And it provides a temporary, if expensive, float between paychecks. People often turn to it to pay bills for essentials or emergencies.
That's a problem, according to Pew Charitable Trusts. Regulators intended overdraft protection for occasional shortcomings.
"Overdrafters have a different perspective: A third of them see it as a way to borrow money when they are short on cash," Pew wrote in the study.