Q: One update regularly fails to install on my Windows 7 PC. It's called "Microsoft .Net Framework 4 Client Profile," and when it won't install I get the error code 643. Is this an important update, and, if so, is there a way to make it work?
Ron Bender, Richfield
A: That update is particularly troublesome on Windows 7 PCs, but it is important and there's a way to make it install.
Many Windows programs developed by small companies rely on Microsoft's ".Net Framework" to help them access databases and use the internet; without it they might not work. In your case, the existing ".Net Framework" software on your PC is probably corrupted, which prevents it from being updated.
To fix that, uninstall the program by going to Control Panel, clicking Programs and then clicking Programs and Features. In the resulting list, find Microsoft .Net Framework 4 Client Profile, right click it once and choose "uninstall." Restart your PC and try installing the update again.
If that doesn't solve the problem, check out other possible causes of error code 643, including software conflicts and malware infections (see tinyurl.com/yd7dc84z).
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