Q: My Windows 7 PC recently displayed a notice that my data files had been encrypted (encoded so that they can’t be read), and that to decrypt them I needed to contact a specified e-mail address within 24 hours. I didn’t respond, and now neither my IT person nor the Trend Micro security company can decrypt my files, which I hadn’t backed up. What can I do?

Paul McConville, Outing, Minn. 

A: Unfortunately, there’s no simple solution for a ransomware attack, in which a hacker gains access to your PC, encrypts your files and demands money to decrypt them.

A few types of ransomware have been cracked by security experts (see tinyurl.com/j7ca4rc), and free software is available to undo the file encryption those programs caused (see tinyurl.com/ybpypegj). But for many other types of ransomware, there is no fix. If you don’t contact the hackers and pay the ransom, your files remain encrypted. And there’s no guarantee the hackers will decrypt your files just because you pay.

Why is ransomware so hard to overcome? When encryption software is used to lock data files, it generates an electronic key that can unlock them. But in ransomware attacks, only the hackers have the key. Trying to “guess” the key with a program that rapidly tries many possible variations could take from months to lifetimes — and beyond (see tinyurl.com/ybr6csnc).

As a result, you need to be prepared for ransomware attacks. Beyond the obvious advice — avoid suspicious e-mails and website links — you should make frequent backups of your files to an external memory device, then unplug that device from the PC. Why? Any memory device that’s connected to your PC can have its files encrypted by the ransomware. Most cloud storage services connected to your PC also are vulnerable (others claim to be immune because they save archival copies of your unencrypted files.) Don’t take a chance. Disconnect your backup.


Q: My Windows 10 PC recently began to display the error message: “Error in C:\Windows\system\LogiLDA.dll Missing Entry: Logifetch”. What’s wrong?

Tom Butler, Reading, Pa.


A: The problem is caused by the “Logitech Download Assistant” program, which updates the software for your PC’s Logitech mouse. I suggest you disable it by right-clicking on the Task Bar at the bottom of the screen, then choosing Task Manager from the menu. In Task Manager, click on the “startup” tab, and in the resulting list find “LogiLDA.” Right-click it, and from the drop-down list choose “disable.” (To get future Logitech mouse updates, go to tinyurl.com/y733pzyu).


Q: Following the installation of a “critical update” on my Windows 7 PC, I’m unable to access my files because I’m a “temporary user.” What can I do?

Mark LaFond, Bemidji, Minn.


A: The update corrupted your user profile, which defines what you can do on the PC. You should create a new user profile to regain full PC access (see tinyurl.com/yctk6dc3, then follow the instructions for “my computer is on a domain.”)


E-mail tech questions to steve.j.alexander@gmail.com. Include name, city and telephone number.