Laura lives in suburban Washington D.C. and recently bought a microwave-ready bowl of soup from a well-known food manufacturer. Inside she found what she believes is a dead cricket. She complained to the company and got a letter of apology in response, with some compensation for her unwanted ingredient.
"I thought you may like to know how the company dealt with the complaint. The vouchers they sent me were 4 vouchers up to the value of $6 each. However, I will not be using them in the fear that I will find more creatures!!! I really do not think that this is enough compensation… The tone of the letter makes it sound like they were doing me a great favor in sending the vouchers, when in actual fact I will not be eating their products again."
What should food companies do when consumers find bugs in their soup?
