Q: I received an offer and an unsolicited credit for an Uber One membership through Capital One. I never asked for it, and there is no way I can reject it.

Now Uber is charging me $9.99 per month for something I didn't want, and what's worse, I can't cancel it because Capital One and Uber are unresponsive. Can you please help me find a solution?

A: Uber One shouldn't have enrolled you in its program unless you signed up for it. So how did you end up with a membership that you didn't want?

When I first saw your case, I thought I knew. Uber makes it so easy to become an Uber One member. I've seen the "sign up" button on my app almost every time I hail a car. Often, Uber offers a discount on your ride if you sign up. And if you're in a hurry to get a ride, you might overlook the fine print.

Your Uber One membership offers 5% off eligible rides and orders on food, groceries and alcohol. You also get priority pickups and access to special offers. If you're a heavy Uber user, it might be worthwhile, but for you, it probably wasn't.

Your experience with Uber One was torture. According to the paper trail you provided, Capital One not only signed you up for a $9.99 monthly membership that you didn't want, but it also made it impossible to cancel. And then — and here comes the torture part — it also sent you solicitations asking you how you liked the $9.99 membership that you neither wanted nor could cancel. Come on!

I think it's fine to make it easy to sign up for a program like Uber One, as long as it's something you want. But it's not fine to make it impossible to leave the program. Companies should make it as easy to leave as they do to sign up.

A closer look at your case suggests you didn't join Uber One. Rather, you signed up for a Capital One card that came with six "free" months of Uber One membership. The fine print noted, "Reminder — once your credited membership period expires, unless you cancel your Uber One monthly membership, your card will be charged each month for membership and you will no longer receive a statement credit. To avoid charges, cancel in the Uber One section of the Uber app or by contacting Uber Support."

I contacted Capital One. A representative reached out to you and helped you cancel your membership. Capital One processed a full refund for your membership fees, too.

Christopher Elliott is the founder of Elliott Advocacy, a nonprofit organization that helps consumers solve their problems. Contact him at ch

ris@elliott.org or elliottadvocacy.org/help.