TRAVEL Q&A Searching for a hotel Q My son is studying in Toledo, Spain, through the University of Minnesota. I would like to visit him there but don't know where to stay. What is the best way to find a decent hotel since I cannot stay with him in the dormitory?
A Before the Internet age, picking a hotel in a faraway land, especially without benefit of a knowledgeable travel agent, was risky. These days you can turn to the many websites that provide user reviews. But there is the sticky issue of whether you can trust the reviews. How can you tell when a complaint comes from a crank with an outsized sense of entitlement or a compliment comes from the owner's aunt? You need to weigh the preponderance of comments and follow your gut.
Some sites won't let people review a hotel unless they've booked a room there through the site. Among them are www.hotels.com and www.booking.com. Others, such as www.tripadvisor.com and www.travelocity.com, screen reviews, but rely on the honesty of reviewers.
Once you've narrowed your options, check out the hotels' websites, but bring a realist's eye to those photos of spotless rooms and blooming gardens. Most places are not as perfect as their websites want you to believe. Of course, nothing beats firsthand knowledge. If you're still uncertain, ask your son to visit hotels you're considering and to check out the rooms. Most hotel managers are happy to oblige, and you should be wary of those that aren't.
Answers to travel questions appear weekly in Travel and at startribune.com/escapeartists; send your question by e-mail to travel@startribune.com.
KERRI WESTENBERG
APP-TITUDES
Insider's guide to the Dells A new mobile travel app helps visitors sort through options in Wisconsin Dells, Wis., which TripAdvisor recently named the nation's top family destination. The app, offered by Sutro Media, details attractions in the water-park hotspot with descriptions, prices, travel tips, a Google mapping feature and nearly 1,000 photos. It is available for iPhones, iPods and iPads for $1.99 and can be purchased from the App Store by searching for "Wisconsin Dells." A version for other mobile devices is in the works.
KERRI WESTENBERG