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Thank you for your eye-opening article describing Mark Christensen's surprise denial of insurance coverage for lifesaving care ("The care was crucial. He had insurance. The hospital billed him $155,493," front page, Oct. 28). His too-common experience is unique to the U.S. among developed nations. Only here must patients suffer first through serious illnesses and then from the threat of financial ruin.
What is different in the other developed countries? They have national health care programs that cover everyone. Does that mean they endure lower-quality care? No. Their citizens report high satisfaction, and they have better public health outcomes. On top of that, they spend about half per person what we do.
One line from the article is particularly telling, where Allina stated that "the complexity of the billing process resulted in a miscommunication between the hospital and health insurer." While this does not capture all the wrong that was done, it does point to the useless, wasteful complexity that drives up costs in our system that depends on private insurers. Hospitals must hire armies to handle complex billing from multiple insurers, each with different requirements, with which different rates have been negotiated. Insurance companies also hire armies to process claims, vigilant to spot claims that can be denied on technicalities.
Consider how much staff time was wasted by the Allina hospitals, which seemed to sincerely advocate for Christensen to Empire BlueCross BlueShield. Also, consider resources wasted by BlueCross to determine the claim should be denied, only to reverse itself to be saved from public disapproval and embarrassment.
Mark Friedman, Mankato
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